Computer Field Technician in Philadelphia, PA Job at Unisys in Philadelphia

The Field Engineer 3 performs activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. Is directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. Applies personal knowledge to resolve product support issues that could not be addressed by service desk. Assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PC’s/laptops, and installing and optimizing HW/SW networking products., servers and storage.

Key Responsibilities

• Provides support for software, hardware and networking support for desktops, laptops and servers

• Provides maintenance and support on legacy products

• May Provides Support for Enterprise Products

• Performs disk replacement on enterprise storage products

• Installs and maintains PCs and associated software, networks, servers and peripherals

• Supports network products from operational and maintenance perspectives

• Performs installs, moves, adds and changes as required

• Tests and certifies PCs, networks, servers and client approved applications

• Provides follow-up on problems or escalation.

• Maintains a high degree of professionalism in actions, demeanor and dress.

• Insures customer satisfaction throughout the service delivery transaction.

• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Key Qualifications

•High school degree required

• 6 months to 1-year hands on technical experience

• Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience.

•Bachelor’s degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience.

•A+ certification a plus

• Specific Manufacturer certification as required. I, i.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA, and NETWORKPLUS

• Troubleshooting software and hardware problems

• Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability.

• Ability to test and certify PC, networks, servers and client /Unisys approved software applications and associated peripherals

• Knowledge of client specific internal procedures and service delivery requirements

• Excellent analytical and client communication skills

• Client and/or governmental clearance may be required

•Microsoft Server Certified Professional Certification or minimum 2+years of experience in server handling/break fix

•Police or criminal background verification required

MUST HAVE**

• A valid drivers license and criminal background verification will be required
• Must have access to a reliable vehicle

Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We’re committed to supporting work-life balance and investing in your future success.

At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!