Insight Global
Desktop Support - Mac
Insight Global, Bowie, Maryland, United States, 20721
Summary
Insight Global is seeking a MAC Specialist (User Support, Analyst) with expertise in MacOS support to join our dynamic team. This role provides an exciting opportunity to deliver exceptional customer-focused desktop support services in a fast-paced, high-performance environment. The position operates on a hybrid schedule requiring three on-site days per week, though this may be adjusted based on business or contract needs.
Responsibilities Diagnose, troubleshoot, and resolve hardware and software issues efficiently. Deliver outstanding customer service both in person and via remote tools such as Bomgar, Cisco Jabber, Microsoft Teams, and Zoom. Utilize ServiceNow to log, track, and document incidents, ensuring timely resolution of customer problems. Handle escalated tickets by identifying solutions, prioritizing tasks, and effectively managing the ticket queue. Operate independently to manage daily support operations. Coordinate repairs and maintenance for laptops, desktops, printers, AV equipment, and other devices as needed. Install, configure, and maintain Apple peripherals and end-user devices, including iPhones and iPads. Provide hands-on support for walk-ins and remote assistance while maintaining high-quality service standards. Run diagnostic tests to isolate system issues and assist with troubleshooting to deliver effective resolutions.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
Required Qualifications Four (4) or more years experience in the role of an IT Desktop technician supporting a Mac desktop/laptop environment. Strong knowledge of Bomgar or equivalent tool for providing remote support is required. Must be able to lift 30 pounds. Education Associate degree or equivalent experience Clearance Eligible for a Public Trust
Nice to Have Skills & Experience
Desired Qualifications Effective communication skills both oral and written.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Responsibilities Diagnose, troubleshoot, and resolve hardware and software issues efficiently. Deliver outstanding customer service both in person and via remote tools such as Bomgar, Cisco Jabber, Microsoft Teams, and Zoom. Utilize ServiceNow to log, track, and document incidents, ensuring timely resolution of customer problems. Handle escalated tickets by identifying solutions, prioritizing tasks, and effectively managing the ticket queue. Operate independently to manage daily support operations. Coordinate repairs and maintenance for laptops, desktops, printers, AV equipment, and other devices as needed. Install, configure, and maintain Apple peripherals and end-user devices, including iPhones and iPads. Provide hands-on support for walk-ins and remote assistance while maintaining high-quality service standards. Run diagnostic tests to isolate system issues and assist with troubleshooting to deliver effective resolutions.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
Required Qualifications Four (4) or more years experience in the role of an IT Desktop technician supporting a Mac desktop/laptop environment. Strong knowledge of Bomgar or equivalent tool for providing remote support is required. Must be able to lift 30 pounds. Education Associate degree or equivalent experience Clearance Eligible for a Public Trust
Nice to Have Skills & Experience
Desired Qualifications Effective communication skills both oral and written.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.