Insight Global
Desktop Support Specialist
Insight Global, Bethesda, Maryland, us, 20811
Desktop Support Specialist
Location:
Hybrid in Bethesda, MD (onsite 3x/week) Duration:
6-month contract to hire (4 years remaining on a 5 year program) Salary Range:
$60-70k depending on level of experience Must Haves: Eligibility to be processed for a Public Trust 4+ years of experience as an IT Desktop technician supporting a Mac desktop/laptop environment Associates Degree or higher Strong knowledge of Bomgar or equivalent tool for providing remote support is required Must be able to lift 30 pounds Responsibilities: Identify, troubleshoot, and resolve hardware and software problems. Provide exceptional customer service both in the office and using remote tools such as Bomgar, Cisco Jabber, Microsoft Teams and Zoom. Utilizing Service Now to log, track, and document incidents to ensure customer problems are resolved. Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage the ticket queue. Work independently on day-to-day operations. Facilitate repairs and maintenance of laptops, desktops, printers, AV equipment and other equipment as required. Install, configure, and maintain Apple peripherals and other end-user equipment such as iPhones and iPads. Support in-office walk-ups and remote assistance while providing quality customer service. Run diagnostic tests to isolate system problems, assist with troubleshooting and resolving issues.
Hybrid in Bethesda, MD (onsite 3x/week) Duration:
6-month contract to hire (4 years remaining on a 5 year program) Salary Range:
$60-70k depending on level of experience Must Haves: Eligibility to be processed for a Public Trust 4+ years of experience as an IT Desktop technician supporting a Mac desktop/laptop environment Associates Degree or higher Strong knowledge of Bomgar or equivalent tool for providing remote support is required Must be able to lift 30 pounds Responsibilities: Identify, troubleshoot, and resolve hardware and software problems. Provide exceptional customer service both in the office and using remote tools such as Bomgar, Cisco Jabber, Microsoft Teams and Zoom. Utilizing Service Now to log, track, and document incidents to ensure customer problems are resolved. Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage the ticket queue. Work independently on day-to-day operations. Facilitate repairs and maintenance of laptops, desktops, printers, AV equipment and other equipment as required. Install, configure, and maintain Apple peripherals and other end-user equipment such as iPhones and iPads. Support in-office walk-ups and remote assistance while providing quality customer service. Run diagnostic tests to isolate system problems, assist with troubleshooting and resolving issues.