IT Project Manager

Key Responsibilities: This position provides oversight for the delivery of professional and managed services projects with responsibility for the quality, timeliness, resource mix, and project management rigor, including the following: Leads internal and client project status meeting and manages all aspects of projectmanagement for IT projects Skilled in multiple project management methodologies including Agile and Waterfall Works effectively with virtual and remote teams, promoting teamwork & collaboration, and project managing various size initiatives Ensures effective leadership of day-to-day service activities and risks and understandhow and when to escalate. Follows company project management methodology, while at the same time subjectively assessing the best project management tools to use on a project-by-project basis Ensures on-time, on-budget project delivery for the customer business Continually improves reliability of delivery by understanding and improving all aspectsof delivery support (tools, technology, reporting, etc.) Initiates interaction with the customers and resolves service issues while fostering keyrelationships Maintains daily / weekly interaction with customer stakeholders to manage servicedelivery processes and gain a strong understanding of the customer critical systemsinter-dependency. Manages escalations as necessary Produces ad hoc and recurring reports:

Relating to time and utilization Performance of delivery, IT Support and monitoring teams

Actively contributes towards self-development by creating and following developmentplans based on development discussions with immediate manager Complies with all people-related processes as mandated by company Role Description

Reporting to the Director of Customer Success, this position is responsible for:Project managing client professional and managed service projects. Including thefollowing key tasks:

Setting up the project in MS Teams and Project Management software Establishing the project plan Ensuring entire team understands roles, scope Ensure internal team understands what is expected for key processes (timelogging, internal chats, document storage) Leading client, and internal meetings (creating agenda/sharing meeting minutes) Managing all risks and issues and escalating as appropriate to ensure project remains healthy Managing financial aspects of project, include budget to actual and profit margins Monitoring scope Managing escalations (client and internal) Monitoring SLAs for task completion. Administering the Project Management tool, including setting up and monitoring key configurations on an ongoing basis Updating key metrics for dashboard reporting

Assist in defining and improving the project management process and templates used. Meeting with clients to understand their satisfaction level and to resolve issues. Qualifications

This position requires a strong foundation in project management. Candidate must haveexcellent communication skills, including the ability to be assertive when necessary butmaintaining a strong customer focus at the same time. Candidate must have a processmindset, always striving to improve or create repeatable effective delivery processes.

Experience/Skills:

Strong project management foundation and experience with multiple PM methodologies, including waterfall, Agile,etc. Waterfall is requirement as virtually all projects are done Waterfall with some aspects of Agile (daily standup) Demonstrated work history in customer-facing technology coordination role Strong interpersonal skills and managing internal and external stakeholders Experience working with multi-disciplinary teams Detail oriented and process focused mind set Strong business acumen with ability to establish and manage standard operatingprocedures for service delivery 5+ years of experience in an IT project management related capacity Mid to expert level user of Excel and other Microsoft tools Able to assertively manage project team members (company and client) to ensure dates are met, scope is controlled and risks are actively mitigated.