Mgr - Business Systems - On Site

About the Position This position is responsible for but not limited to supporting all hardware and software used within Kenco's operations. This includes managing a team of analysts that provide support as well as providing support directly to the operations team and end users to resolve issues. Support activity varies widely from minor system glitches that are quickly resolved to larger scale issues such as viruses or system crashes. The resource must be able to troubleshoot and resolve issues that are relatively complex in nature and manage them through conclusion. The resource must also be able to educate the customer and end users on system capability and partner on continuous improvement efforts. Travel will be required in support of customer needs. Functions • Manage a team of business systems analysts responsible for the daily support of IT systems within Kenco's operations. • Provide escalated technical software and hardware problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions • Deliver technical support to Production Support and site Superusers to resolve problems with all Kenco systems • Triage/evaluate and escalates urgent problems requiring more in-depth knowledge to appropriate internal resources • Liaison to Operations, Engineers and Superusers to evaluate process flow changes/recommendations and create Statement of Work and cost estimates • Ensure strong collaboration and communications across the company and serve as primary point of contact and Subject Matter Expert for the assigned product(s) • Develop resourcing strategies, allocate staff, identify tools, and coordinate specialized support as necessary for cost-effective support of Kenco's operations • Provide guidance and mentorship to team members for professional development in current and future roles. • Provide analytical expertise within an assigned business unit/area, in the analysis, design, and development of business applications • Lead IT Project Management for all Change Requests/small project for assigned customer(s) • Ensure team compliance to required processes, procedures, documentation, tracking, and reporting • Document procedures and solutions to enable help desk to resolve issues • Develop business relationships and integrates activities with other IT departments to ensure successful implementation and support of project efforts • Participate with other IT members, customers, and other stake holders in new product reviews, tests and pilots • Perform feasibility studies, translating requirements into an appropriate design • Identify conflicting business practices and integration issues, suggesting alternative solutions • Fosters and maintains good relationships with customers and IT colleagues to meet expected customer service levels • Assist with collecting business requirements • Other applicable duties and responsibilities as assigned by manager. Qualifications • Bachelor's degree in IT Management, Computer Science, Engineering, Accounting, Finance, Logistics or related discipline, or equivalent work experience and technical training, is preferred • A minimum of 2-4 years Information Technology experience with at least 2 years in a management role • A minimum of 3-5 years' experience in business application development or business experience • Experience with WMS, TMS, and other relevant logistics software applications • Ability to manage multiple customer accounts and competing priorities • Competencies • Business Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization. • Communicate for Impact - Devoting the time and resources necessary to communicate the strategic vision, direction, priorities, and progress of the team for which you are responsible. • Leading People - Ability to develop and implement strategies to maximize employee performance and foster employee engagement in meeting the organization's strategy. • Managing Transitions/ Change Management - Effectively plans, manages and communicates changes in processes with appropriate stakeholders. • Relationship Management - Building and maintaining relationships with internal partners to successfully complete projects and organizational objectives. • Strategic Agility - Gains perspective and balances the pressure between daily tasks and strategic actions that impact the long-term viability of the organization. Travel Requirements • This position is expected to travel approximately 25%. • A passport is not required, but recommended. For California residents - please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco's privacy policy. https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/ Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)