Kenco Group
VP - Brokerage Services
Kenco Group, Chattanooga, Tennessee, United States, 37450
About the Position
The VP of Freight Brokerage Operations is responsible for all aspects of Freight Brokerage business unit of Kenco Logistics. The role has direct accountability for sales, customer onboarding, rate negotiations, operational execution of shipments and overall performance management of brokerage team and business. Additionally, the Vice President, Freight Brokerage Operations is expected to develop and execute strategies that drive growth, increase profitability and improve processes while providing leadership support to the organization.
Functions •Be the face of Kenco's Freight Brokerage business, both internally and externally •Lead the execution of the Brokerage BU strategy. •Perform basic planning, analysis, reporting and communication activities •Provide insight to industry bench marking and best practices. •Stay current with industry trends and competitor activity. •Assess IT systems and related data out puts, and recommend enhancements. •Act as a strategic business partner to the Transportation and other leadership teams.
Sales and Operations Oversight •Lead a team of Account managers that are responsible for a portfolio of diverse customer accounts with a focus on promoting growth, achieving margin objectives and key performance indicators. •Support (and lead as needed) the development of new business relative to rate analysis, creative solutions design, pricing other commercial terms. •Create effective sales strategies for customers inclusive of profitability analyses, equipment and mode considerations and market capacity intelligence. •Enable a high level of customer service by interacting with various levels of client and internal leadership, monitor performance against customer SLA's and KPI's and ensuring effective problem resolution. •Meet and present to current and potential clients, in include senior level (C-suite) executives on Kenco's capabilities. •Delivers clear, honest, and proactive communication to customers and carriers. •Enforce compliance to (and establish where needed) SOP's and /or best practices relative to sales, customer onboarding, rate negotiations, operational execution of shipments. •Effectively utilize the IT platforms that support the business (MecuryGate, QLIK/Unify, Project44, Trucker Tools, Ambition, Ultipro and others as needed) •Support (and lead as needed) the implementation and onboarding of new business. •Utilize data, analysis, LEAN Six Sigma tools and reporting of transportation metrics to drive continual process improvement. •Foster and/or enhance relationships with customers, carriers and other related vendors. •Lead customer QBR's
Talent Management & Leadership •Build, train, develop, coach, mentor and manage assigned team.
Qualifications •College Graduate Bachelor's in Business, Economics or related field preferred) •Senior Management - Transportation Management and Brokerage (5-10 years) •3-5 years of experience in prior transportation brokerage sales/account management
For California residents - please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco's privacy policy.
https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Functions •Be the face of Kenco's Freight Brokerage business, both internally and externally •Lead the execution of the Brokerage BU strategy. •Perform basic planning, analysis, reporting and communication activities •Provide insight to industry bench marking and best practices. •Stay current with industry trends and competitor activity. •Assess IT systems and related data out puts, and recommend enhancements. •Act as a strategic business partner to the Transportation and other leadership teams.
Sales and Operations Oversight •Lead a team of Account managers that are responsible for a portfolio of diverse customer accounts with a focus on promoting growth, achieving margin objectives and key performance indicators. •Support (and lead as needed) the development of new business relative to rate analysis, creative solutions design, pricing other commercial terms. •Create effective sales strategies for customers inclusive of profitability analyses, equipment and mode considerations and market capacity intelligence. •Enable a high level of customer service by interacting with various levels of client and internal leadership, monitor performance against customer SLA's and KPI's and ensuring effective problem resolution. •Meet and present to current and potential clients, in include senior level (C-suite) executives on Kenco's capabilities. •Delivers clear, honest, and proactive communication to customers and carriers. •Enforce compliance to (and establish where needed) SOP's and /or best practices relative to sales, customer onboarding, rate negotiations, operational execution of shipments. •Effectively utilize the IT platforms that support the business (MecuryGate, QLIK/Unify, Project44, Trucker Tools, Ambition, Ultipro and others as needed) •Support (and lead as needed) the implementation and onboarding of new business. •Utilize data, analysis, LEAN Six Sigma tools and reporting of transportation metrics to drive continual process improvement. •Foster and/or enhance relationships with customers, carriers and other related vendors. •Lead customer QBR's
Talent Management & Leadership •Build, train, develop, coach, mentor and manage assigned team.
Qualifications •College Graduate Bachelor's in Business, Economics or related field preferred) •Senior Management - Transportation Management and Brokerage (5-10 years) •3-5 years of experience in prior transportation brokerage sales/account management
For California residents - please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco's privacy policy.
https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)