VP Brokerage Manager.

Sotheby’s International Realty, Inc. is seeking an experienced Real Estate Brokerage Manager to manage our Pasadena office.

The Manager oversees the brokerage office operations and P&L including: recruits, develops and manages sales associates and office staff; handles listing agreements and negotiations and contract issues; handles client concerns; assists sales associates through any part of the listing to sale process as needed; and conducts sales meetings. Responsible for office and sales associate licensing with the appropriate state authority.

Responsibilities include, but are not limited to, the following:

• Manages the sales associate recruitment process for brokerage office. Establishes and manages recruiting goals for brokerage office. Identifies potential sales associates in the marketplace to recruit.
• Manages the office support staff and ensures adequate coverage.
• Manages sales associate retention. Identifies sales associates and office staff that are potential flight risks. Consults with leadership team to develop and implement a retention strategy to retain the top producers and performers. Partners with Corporate resources such as marketing, human resources and finance to implement appropriate sales and office administrative training programs.
• Handles sales contract issues & customer concerns and complaints. Elevates issues to leadership team when necessary.
• Facilitates sales associate reviews & development/coaching process. Identifies bottom quartile sales associates.
• Develops and manages development plans for bottom quartile sales associates: Buddy system, Mentor program, Sharing desks, and Termination.
• Ensures sales associates needs and concerns are being addressed and met. Creates a productive and harmonious working environment.
• Establishes and monitors office level marketing programs. Complies with the SIR marketing guidelines.
• Manages the office’s P&L to ensure profitability. Partners with the finance department to review P&L and identifies expense changes needed to ensure profit and retention goals are achieved: EBITDA target, Closed gross profit increase, and Year-end percentage retained.
• Effective Desk Occupancy.
• Year-end ins/outs net closed profit.
• Handles special projects and requests as required (providing sales trend data, planning social functions for sales associates, etc.)
• Conducts sales meetings.
• Interacts with local real estate board and guide sales associate’s brokerage activity in accordance to local customs and established procedures.

Required Experience:

• Related brokerage management experience is ideal.
• Must have strong coaching and development competencies. Possess a track record for leading others.
• Strong strategic marketing skills.
• Strong RE sales experience.
• Able to help troubleshoot issues.

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