Senior IT Service Architect (IT Infrastructure - Service Design and Delivery)

Senior IT Service Architect (IT Infrastructure - Service Design and Delivery)

About the role

The Senior Service Architect (IT Infrastructure) is a core member of the Services Pursuit team. They possess a general knowledge of a particular area of Services (Workplace, Datacenter, Networking & Unified Communications or Cross-functional), including delivery methodology, cost drivers, and supporting/enabling technologies. The Senior Service Architect is responsible for assessing customer requirements, developing service design, cost calculation, and non-complex pricing for Services solutions.

What you'll be doing

1. Qualification of managed services opportunities
   • Support the analysis of customer requirements.
   • Support the qualification of opportunities and customer requirements against the capabilities and strengths of CC Delivery units (ISPs) and the Service Catalogue.
   • Support customer-specific campaigns, coordinate marketing support, and ensure Computacenter brand compliance.
2. Service Design
   • Assess and clarify customer requirements.
   • Map requirements against Computacenter's existing capabilities.
   • Maximize opportunities to utilize the Shared Service Factory and other core propositions.
   • Consider services outside of our existing capabilities.
   • Define and communicate requirements for Transition & Transformation.
   • Work closely and collaboratively with the Solution Manager to assist with the development of the solution/design (technical, operational, commercial).
   • Create costing for developed service across the entire Services area.
   • Work jointly with Delivery teams to agree on the solution design & costing.
   • Collaborate on larger solutions to ensure a successful handover to the relevant support organization.
   • Create complex pricing.
3. General
   • Embrace and support Computacenter’s mission and core values.

What you have

• Strong experience pricing large, complex IT Infrastructure projects.
• Good service understanding of IT Services (Workplace, Datacenter, Networking & Unified Communications or Cross-functional).
• Good understanding of the IT outsourcing market & competition.
• Commercial capability in a business-focused IT environment.
• Legally eligible to work in the United States.
• Ability to build relationships primarily with internal stakeholders and ISPs.
• Ability to communicate effectively at all levels.
• Analytical and risk-aware approach.
• Capable of working under own initiative but also as a team member.
• Ability to prioritize own workload.
• Personal flexibility & willingness to travel.
• Self-starting and results-driven with clear prioritization of deliverables.
• Ability to work under time pressure.
• Manage and minimize risk to bid deliverables while ensuring a focus on customer needs.

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us