Exec Director - Learning and Performance Excellence

Exec Director - Learning and Performance Excellence

CCCs Strategic Framework includes a plan to build a culture of excellence, inspiring faculty and staff district-wide to become the best in class for CCCs students and community, accountable for delivering academics, experiences, and services of the higher quality, supported by professional development opportunities to continuously improve their practices.

The Office of Institutional Excellence Path to Excellence Plan aims to operationalize a growth mindset and culture of high expectations, reflection, and continuous improvement across the district. Performance Excellence supports adhere to the 70/20/10 adult learning and development model to include regular collaborative (peer-to-peer) learning, discussion, practice, and reflection as part of the learning process.

PRIMARY OBJECTIVE

Reporting to the Vice Chancellor of Institutional Excellence, the Executive Director - Learning and Performance Excellence manages and directs the implementation and delivery of employee-centered performance excellence learning supports that are aligned with CCC’s performance competencies and aim to cultivate a workforce that is well-equipped to consistently achieve and support institutional goals and equitable student outcomes.

The Executive Director - Learning and Performance Excellence executes workplace learning and career development strategies; oversees the development and delivery of training/learning and development programs and resources; creates and implements processes for managers and peers to reinforce learning in their work environments; monitors implementation and tracks usage; and assesses the effectiveness of performance excellence initiatives.

In collaboration with key stakeholders, the Executive Director - Learning and Performance Excellence works to build a culture of excellence that inspires faculty and staff to strive for “best in class” for CCC’s students and community, facilitating a workforce culture where performance excellence thrives, and enhanced institutional outcomes are achieved through continuous employee learning and development. Performs related duties as required.

ESSENTIAL DUTIES

1. Manages a portfolio of blended learning supports composed of structured learning content, such as on-demand learning, ongoing learning communities for practice and reflection, and learning integration through 360-Degree practice and feedback and coaching from managers and peers.
2. Collaborates with key stakeholders to implement a performance excellence framework that supports the continuous development of a workforce aligned with CCC performance competencies and institutional goals.
3. Works closely with IT Department to create and implement multimodal learning/training programs and other learning supports, ensuring the effective use and integration of existing technology, infrastructure, and tools.
4. Develops and implements processes to support the maintenance and archiving of documents owned by various departments, creating a single repository for district-wide policies, procedures, and operational processes accessible to new and current employees.
5. Oversees the development and production of learning and development programs and resources, including on-demand learning content, in-person learning activities, learning communities, and integration of learning practices.
6. Collaborate with instructional designers, subject matter experts, external consultants, and other key stakeholders in the design, delivery, and assessment of a comprehensive portfolio of multi-modal learning and development supports.
7. Coordinates with Marketing & Communications Department to build baseline instructional templates and tools in print and digital formats aligned with CCC’s brand guidelines.
8. Assists in coordinating user experience testing of learning content and digital resources before publishing to CCC’s Learning Management System (LMS).
9. Conducts needs assessments for in-person and hybrid learning and works closely with institutional leaders to develop a districtwide learning and performance support calendar.
10. Manages projects and initiatives assigned by the VC of Institutional Excellence, from ideation through implementation. Defines project or initiative scope, goals, and deliverables; communicates project expectations to team members and stakeholders clearly and promptly; and leads project implementation while monitoring progress through to completion.
11. Collaborates with key stakeholders to analyze and interpret user experience data and track usage of learning and development programs, tools, and resources across the district.
12. Meets with management staff to review usage levels, address barriers to usage, and ensure the unique needs of college teams and district departments are met.
13. Participates and works with institutional leaders in assessing performance excellence strategies and learning and development programs, evaluating their impact on achieving institutional goals.
14. Reviews and analyzes evaluation and impact data to measure the access, usage, effectiveness and relevance of learning experiences and multimodal performance supports to inform recommendations for continued improvement.
15. Creates and maintains a repository of learning and development materials, including training programs and resources and other performance excellence supports.

REPORTING RELATIONSHIPS

Reports To: Vice Chancellor – Institutional Excellence

Direct Supervision: None

QUALIFICATIONS

1. A Master’s Degree from an accredited college or university in Human Resources, Education, Organizational Psychology, Business, or a related field.
2. Five years of work experience in talent development, human resources or a related field within a non-profit organization, higher education institution or public sector institution.
3. Professional certification (e.g. CPLP) is a plus.
4. Experience maintaining, updating, and assessing needs for learning content and/or an organizational knowledge base.
5. Experience managing, assigning, monitoring, and tracking progress of work activities and projects of collaborators.
6. Demonstrated knowledge of talent management competencies, including learning and development and career development for managers and individual contributors.
7. Knowledge of best practices in learning and development operations.
8. Familiarity with e-learning platforms and practices.
9. Familiarity with HR software and Learning Management Systems (LMS) and related technology.
10. Familiarity with technology such as a Learning Management Systems (LMS), content authoring tools, learning and knowledge management tools to support learning content operations.
11. Excellent interpersonal, verbal, written communication, and presentation skills with the ability to articulate complex ideas persuasively.
12. Excellent collaboration and people management skills, with the ability to build relationships, influence stakeholders, and manage complex relationships.
13. Strong problem-solving, detail orientation, and organizational skills.
14. Proven ability in receiving and implementing feedback to actively promote a culture of continuous improvement.
15. Ability to interpret and analyze evaluative and user experience data to draw conclusions and make recommendations.
16. Ability to work within a culturally diverse environment.
17. Ability to work some evenings and weekends and travel to all CCC sites and campuses.
18. Proficiency in the use of Microsoft Office (Word, Excel, PowerPoint, SharePoint).

WE OFFER: Excellent health and welfare benefit package and long-term savings and investment programs including 403(b) & 457(b) Investment Plans and a pension plan with the State University Retirement System (SURS) Plan. Generous vacation, holiday, personal and sick days, and tuition reimbursement. For a more detailed overview of benefits, please visit the benefits page of our website.

We are an equal opportunity and affirmative action employer.

Chicago residency is required for all full-time employees within 6 months of hire.

Thank you for your interest in CCC!