AIML Lead Product Manager - Technical

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

As a technical product manager in Personalization Machine Learning team, you will contribute to technical strategy and roadmap of the team and influence senior stakeholders in the areas of performance marketing and checkout experiences. To be successful the candidate needs to excel in a highly collaborative, cross-functional, values-driven environment and lead by collaboration. You need to understand the power of AI and have experience leading strategic AI initiatives for consumer experiences.

Job Description:

As a Technical Product Manager on the Personalization Machine Learning team, you will play a crucial role in shaping our technical strategy and roadmap. You will collaborate with senior stakeholders to create transformative personalized experiences for PayPal and Venmo users, harnessing the power of AI.

Key Responsibilities:

1. Drive the vision and strategy for ML-driven experiences for two major domains: Performance Marketing as well as Branded/Unbranded Checkout experiences.
2. Some examples in Marketing area include Audience selection strategies, Trigger Based Marketing and Journey Optimization, Retention models.
3. Some examples in Checkout experiences include smart funding instrument, dynamic messaging, smart routing and adaptive authentication for BrainTree.
4. Influence and collaborate with highly technical teams, such as platform and infrastructure, to execute the ML vision.
5. Manage the roadmap, agile processes, release plans, experimentation, team communications, and executive roadshows.
6. Evangelize the adoption of capabilities and manage last-mile delivery with stakeholders across the enterprise.
7. Navigate complex technical dependencies and partner with multiple engineering organizations to ensure data and system pipeline needs are met.
8. This is a technical PM role within the AI/ML team, closely aligned with engineering development.

What you need to bring:

1. 3+ years of experience in Technical Product Management in an agile environment.
2. Background in Payment Backends a plus.
3. Background in Marketing a plus.
4. Background in engineering or analytics highly desirable.
5. Experience with MLOps, Infrastructure and AI/ML pipelines.
6. Technical and business acumen in data initiatives.
7. Experience inspiring and mobilizing all levels of the organization with your product vision, data-centric thinking, and customer/developer passion.
8. Being comfortable in navigating ambiguity and establishing an iterative roadmap and experimentation culture.

Additional Information:

Experience in areas like e-commerce or consumer apps - a plus.

Advanced Degree in Engineering or Science Disciplines.

Travel Percent: 0

PayPal is committed to fair and equitable compensation practices. Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits.

For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is $107300 to $259600.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Commitment to Diversity and Inclusion:

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

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