Dual Campus Front Desk Supervisor

Location: 2137 Pacific Highway Responsibilities for our Front Office Supervisor: Ensure Front Desk policies and procedures are consistently followed. Provide constant support for our Front Desk team. Responsible for training Front Desk staff to provide outstanding customer service and hospitality. Supervising staff and all Front Desk activities including check-ins and check-outs, phone etiquette, handling high balances, and maintaining inventory in our gift shop. Act as a liaison between departments and ensure proper communication takes place with the Front Desk. Generating reports and feedback for presentation to the Front Office and Front Desk managers. Performing administrative duties such as filing and updating records, among others, as needed. Resolving escalated customer complaints in a swift, efficient, and courteous manner. Verify Front Desk bank and ensure all transactions are following proper cash handling procedures. Follow Hilton brand standards for 2 Hilton brands. What we're looking for: Minimum of 1 year experience as a Front Desk supervisor. Minimum of 2 years experience in the hospitality field. Ability to work both AM and PM shifts. Available to work weekends and holidays. Good understanding of procedures and practices in the hospitality industry. Excellent written and verbal communication skills. Strong organizational and time management skills. The ability to provide exceptional customer service. Good leadership and training abilities. What to expect in your first few months: First you will learn about the hotel and all of our amenities! Then, your leadership will shine as you begin assisting and leading the Front Desk team. From there, you will show the guests how our staff can provide the best guest service. As your work progresses, your role will be a key contributor to the overall guest experience! The perks working for us: Full suite of benefits including health, dental, vision, 401(k), pet insurance, and other supplemental benefits. Paid time off for full AND part time associates. Travel discounts at hotel partners and franchises around the world. Participation in our Wellness program. On-demand pay opportunities for instant pay between paychecks. Leadership development program and growth opportunities. How to apply: Join us! Submit your application online! About Lodging Dynamics: Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors.

#J-18808-Ljbffr