Toyota of Lincolnwood
Automotive Internet Sales Associate
Toyota of Lincolnwood, Lincolnwood, Illinois, United States, 60712
Leader Automotive Group is a wholly-owned subsidiary of AutoCanada, a publicly-traded company. Leader Automotive is AutoCanada's first footprint into the U.S. market, and we currently have 10 dealerships consisting of 23 different franchises and approximately 700 employees. We have a strong presence in the Chicagoland area, with 8 dealerships and 2 more located in central Illinois. We are searching for talented individuals to begin a new and exciting legacy in the U.S. market.
We offer the best pay plan in the game for our Business Development Center Representatives. You will be working out of our most popular store communicating with potential and current customers. This job is a rare opportunity to work alongside other like-minded, driven individuals.
Benefits
Health, Dental & Vision Insurance BCBS Health & Wellness Discounts/Programs Life Insurance 401(k) Paid time off / Vacation Growth / Advancement Opportunities Employee Vehicle Purchase Policy Above Average Industry Pay Publicly traded organization / stability Employee referral bonuses Job Description
Generate and follow up with customer service orders Handles incoming phone calls Be responsible for upcoming events that we have Administer target emails, campaigns, and newsletters Handle iLeads and appointment setting Conduct parts and service retention marketing Conduct internal CSI calls and emails Resolve and manage dealer reputation issues Responsibilities
Set appointments for prospective and current customers to meet with a member of the service team High volume of customer inquiries through phone, email, text/chat per sales and service Update client information in our CRM Report daily Follow-up with:
Existing customers Prospective customers Missed cancelled customers Customer satisfactory surveys
Product knowledge/functions is key with all the different vehicles on a daily basis Maintaining daily contact target/appointment target Working in positive team environment Qualifications
Successful Customer Care Representatives MUST have excellent telephone skills Self- Motivated and Energetic You as the Representative have the ability to instantly build rapport with the customer A friendly/professional demeanor with excellent written and oral communication skills You MUST enjoy the phone and have the willingness to help customers overcome objections in order to set the appointment Strong organizational skills with the ability to multi-task and meet daily goals Follow up with customers effectively Cold calling/Call center skills
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Health, Dental & Vision Insurance BCBS Health & Wellness Discounts/Programs Life Insurance 401(k) Paid time off / Vacation Growth / Advancement Opportunities Employee Vehicle Purchase Policy Above Average Industry Pay Publicly traded organization / stability Employee referral bonuses Job Description
Generate and follow up with customer service orders Handles incoming phone calls Be responsible for upcoming events that we have Administer target emails, campaigns, and newsletters Handle iLeads and appointment setting Conduct parts and service retention marketing Conduct internal CSI calls and emails Resolve and manage dealer reputation issues Responsibilities
Set appointments for prospective and current customers to meet with a member of the service team High volume of customer inquiries through phone, email, text/chat per sales and service Update client information in our CRM Report daily Follow-up with:
Existing customers Prospective customers Missed cancelled customers Customer satisfactory surveys
Product knowledge/functions is key with all the different vehicles on a daily basis Maintaining daily contact target/appointment target Working in positive team environment Qualifications
Successful Customer Care Representatives MUST have excellent telephone skills Self- Motivated and Energetic You as the Representative have the ability to instantly build rapport with the customer A friendly/professional demeanor with excellent written and oral communication skills You MUST enjoy the phone and have the willingness to help customers overcome objections in order to set the appointment Strong organizational skills with the ability to multi-task and meet daily goals Follow up with customers effectively Cold calling/Call center skills
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.