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Stanford University

Late Night Hospitality Supervisor

Stanford University, Palo Alto, California, United States, 94306


Anticipated Shift:

Tuesday to Saturday - 6:00pm to 3:00am The anticipated shift is based on the operational needs and can change at any time with notice. ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES: Stanford University, located between San Francisco and San Jose in the heart of California's Silicon Valley, is one of the world's leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world. Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the University by providing high-quality services to students and other members of the university community. The department has an annual operating budget of over $350M, operates 24/7/365, and oversees a $3B asset portfolio comprising a 7 million sq. ft. physical plant across the campus. This role is designated as essential and requires incumbents to report to work onsite. Telecommuting is not available for this role. JOB PURPOSE: Ensure customer service, and participate in the daily operational oversight of residential dining, retail, or catering services. Act as sole leadership presence in some smaller scale operations; will typically be the leader for a standalone unit with less than $750,000 in revenue targets and less than 5 FTE. May also be part of the overall leadership team responsible for large or multiple units with more than $750,000 in revenue targets and a combined size of 15 or more FTE. CORE DUTIES*: Uphold customer service standards and ensure client expectations are met by receiving and resolving customer inquiries, concerns, and/or complaints. Contribute to business optimization by collecting, inputting, and reviewing data and reviewing reports to guide daily operational decisions. Contribute to effective employee and staff relations by maintaining management presence for service periods in a specific location. Participate in menu and marketing development by contributing suggestions for concept development and special event planning. Ensure health and safety standards are met by conducting regular on-site food quality and sanitation inspections. Conduct Food and Workplace Safety inspections and investigations by compiling and analyzing data of potential hazards. * - Other duties may also be assigned. MINIMUM REQUIREMENTS: Education & Experience: Associate degree and two years of successful experience in a customer service industry, or combination of education and relevant experience. Knowledge, Skills and Abilities: Knowledge of food service management and techniques for an institutionalized food service operation. Ability to effectively supervise and train a diverse work staff. Exposure to and success with key customer service competencies. Certifications and Licenses: ServSafe CA Certification. PHYSICAL REQUIREMENTS*: Ability to exert up to 50 pounds of lifting force occasionally. Ability to bend, stoop, and perform extensive walking. Ability to see and taste food for quality. * - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job. WORKING CONDITIONS: Work flexible and demanding hours. Frequently work long hours completing widely diverse duties. WORK STANDARDS: Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients. Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety. The expected pay range for this position is $67,000 to $75,000 per annum. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. Why Stanford is for You: Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enriches the world. The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Consistent with its obligations under the law, the university will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. Stanford is an equal employment opportunity and affirmative action employer.

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