Financial Aid Coordinator

Stevens Institute of Technology offers an exciting opportunity for a Financial Aid Coordinator in the Office of Financial Aid. This position is the initial point of contact for internal and external customers. Responsibilities: Provides assistance with financial aid applications and awarding information, including policies and regulations governing them. Organizes, gathers, and disseminates appropriate materials and information for all student financial aid information outreach, including but not limited to entrance/exit counseling and outside scholarship announcements. Performs tasks related to financial aid loan programs (Federal Direct Loan Program, Alternative Loan Programs), and maintains knowledge of eligibility and processing requirements. Certifies private and Federal Direct Plus loans to ensure timely disbursement and return of private loan funds if necessary. Establishes, maintains, and updates files, databases, records, and/or documents and performs routine analysis and calculations in the processing of data to ensure compliance with federal, state, and institutional regulations and policies. Investigates and resolves student issues and discrepancies. Provides general administrative assistance including office administrative support services, departmental walk-in, email, telephone, and voice mail support. May be assigned other duties related to their role. Hires and supervises student workers, assigns work, and completes payroll information. Attends internal and external training and professional development opportunities as requested. Assists with departmental projects as needed. Participation in occasional evening and weekend recruitment events is required. Utilizes databases and systems required to perform daily functions, including but not limited to Common Origination & Disbursement (COD), the National Student Loan Database System (NSLDS), Electronic Loan Management (ELM), and institutional system(s) of record. Minimum Qualifications: 1-3 years of experience in customer/student services; preferably customer service experience in a higher education setting. Excellent written and verbal communication skills. Demonstrated organization skills. Ability to work both independently and as part of a team; possesses the ability to adapt to change. Knowledge of financial aid processes and procedures. Knowledge of Microsoft Office applications and experience with higher education student information systems preferred.

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