SHI
Manager - ServiceNow Principal Consultant
SHI, Honolulu, Hawaii, United States, 96814
SHI Manager - ServiceNow Principal Consultant Honolulu, Hawaii Apply Now
The Manager - ServiceNow Principal Consultant will contribute to a team of specialists working to assist SHI customers in developing and enhancing their ServiceNow environments. The Manager will have an extensive understanding of the ServiceNow platform and will demonstrate its value as it relates to specific client needs. This role will also play a leadership role on deployment projects, conducting workshops and providing architectural leadership to the project team. An estimated one quarter of this leader’s time will be spent on pre-sales activities, and three quarters on delivery. The Manager will establish a new ServiceNow delivery capability for SHI outside of ITx, providing pre-sales and delivery leadership including the creation of all sales and delivery artifacts related to the new capability. New capability options include SPM, SecOps, IRM, CSM, or HRSD. The Manager reports to SHI’s Director - ServiceNow Practice and can be home office (remote) or office-based from either Austin, TX, or Somerset, NJ. Responsibilities Lead technical discussions with clients, provide expertise in the sales process, and leadership on projects as the SME for ServiceNow’s ITSM, ITOM, ITAM (HAM/SAM) capability plus two additional major application suites (SPM, SecOps, IRM, CSM, HRSD, Platform / Performance Analytics). Understand complex IT environments, identify customer goals and issues, and formulate strategies and solutions. Gather requirements and design technical solutions that meet client business requirements. Deliver consulting, use case development, and architecture workshops. Communicate complex technical scenarios to various audiences. Provide business and solutions consultancy to clients and prospects as a ServiceNow subject matter expert. Maintain knowledge of current and future IT service/operations management technologies. Mentor and guide SHI’s ServiceNow developers. Conduct presentations and demos for clients, sales teams, management, and other departments. Engage with Request for Proposal (RFP) responses. Create, submit, and review Rough Order of Magnitude (ROMs) and Statements of Work (SOWs) for consulting, development, and integration services. Maintain current ServiceNow certifications and stay updated on all delta releases. Identify additional upsell opportunities within existing customers. Assist in creating and updating internal Standard Operating Procedures (SOPs). Qualifications Bachelor’s degree or equivalent work experience. 7+ years of Service Management / Operations Management experience. 5+ years working with ServiceNow as a ServiceNow Architect or ServiceNow Practice Manager. 5+ years of pre-sales or consulting experience for a ServiceNow Partner. Experience in ServiceNow IT Service Management and CMDB. Understanding of basic ITIL processes and principles. Experience working within Agile delivery frameworks. Required Skills Excellent written and verbal communication skills. Excellent presentation skills. Ability to lead technical discussions with clients. Ability to collaborate with other internal departments and sales teams. Ability to work independently as well as in a team environment. Excellent organizational and time management skills. Ability to adapt to changing technology environments. Ability to understand clients’ environments and recommend appropriate technology. Preferred Skills/Qualifications: Experience in additional ServiceNow products/modules, e.g., Cloud Cost Management, SPM, CSM. Experience in additional service management, operations management, and/or incident response technologies. Experience developing service catalogs and service portals in ServiceNow, Jira, or custom applications. Expertise in public cloud provisioning, infrastructure as code, and automation. Experience in event management and change management processes. Understanding of building custom applications and service request processes on the ServiceNow platform. Understanding of building integrations with ServiceNow IntegrationHub and APIs. Certifications Required If the mandatory certifications are not currently held, you will be required to study and pass the following mandatory certifications at a minimum within a 6-month period of commencing the role: Mandatory certifications: ServiceNow CSA or ServiceNow CAD ServiceNow Sales and Pre-Sales Accreditation ITSM ITOM Preferred certifications: Certified Master Architect (CMA) ITIL 4 Foundations Additional Information The estimated annual pay range for this position is $160,000 - $240,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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The Manager - ServiceNow Principal Consultant will contribute to a team of specialists working to assist SHI customers in developing and enhancing their ServiceNow environments. The Manager will have an extensive understanding of the ServiceNow platform and will demonstrate its value as it relates to specific client needs. This role will also play a leadership role on deployment projects, conducting workshops and providing architectural leadership to the project team. An estimated one quarter of this leader’s time will be spent on pre-sales activities, and three quarters on delivery. The Manager will establish a new ServiceNow delivery capability for SHI outside of ITx, providing pre-sales and delivery leadership including the creation of all sales and delivery artifacts related to the new capability. New capability options include SPM, SecOps, IRM, CSM, or HRSD. The Manager reports to SHI’s Director - ServiceNow Practice and can be home office (remote) or office-based from either Austin, TX, or Somerset, NJ. Responsibilities Lead technical discussions with clients, provide expertise in the sales process, and leadership on projects as the SME for ServiceNow’s ITSM, ITOM, ITAM (HAM/SAM) capability plus two additional major application suites (SPM, SecOps, IRM, CSM, HRSD, Platform / Performance Analytics). Understand complex IT environments, identify customer goals and issues, and formulate strategies and solutions. Gather requirements and design technical solutions that meet client business requirements. Deliver consulting, use case development, and architecture workshops. Communicate complex technical scenarios to various audiences. Provide business and solutions consultancy to clients and prospects as a ServiceNow subject matter expert. Maintain knowledge of current and future IT service/operations management technologies. Mentor and guide SHI’s ServiceNow developers. Conduct presentations and demos for clients, sales teams, management, and other departments. Engage with Request for Proposal (RFP) responses. Create, submit, and review Rough Order of Magnitude (ROMs) and Statements of Work (SOWs) for consulting, development, and integration services. Maintain current ServiceNow certifications and stay updated on all delta releases. Identify additional upsell opportunities within existing customers. Assist in creating and updating internal Standard Operating Procedures (SOPs). Qualifications Bachelor’s degree or equivalent work experience. 7+ years of Service Management / Operations Management experience. 5+ years working with ServiceNow as a ServiceNow Architect or ServiceNow Practice Manager. 5+ years of pre-sales or consulting experience for a ServiceNow Partner. Experience in ServiceNow IT Service Management and CMDB. Understanding of basic ITIL processes and principles. Experience working within Agile delivery frameworks. Required Skills Excellent written and verbal communication skills. Excellent presentation skills. Ability to lead technical discussions with clients. Ability to collaborate with other internal departments and sales teams. Ability to work independently as well as in a team environment. Excellent organizational and time management skills. Ability to adapt to changing technology environments. Ability to understand clients’ environments and recommend appropriate technology. Preferred Skills/Qualifications: Experience in additional ServiceNow products/modules, e.g., Cloud Cost Management, SPM, CSM. Experience in additional service management, operations management, and/or incident response technologies. Experience developing service catalogs and service portals in ServiceNow, Jira, or custom applications. Expertise in public cloud provisioning, infrastructure as code, and automation. Experience in event management and change management processes. Understanding of building custom applications and service request processes on the ServiceNow platform. Understanding of building integrations with ServiceNow IntegrationHub and APIs. Certifications Required If the mandatory certifications are not currently held, you will be required to study and pass the following mandatory certifications at a minimum within a 6-month period of commencing the role: Mandatory certifications: ServiceNow CSA or ServiceNow CAD ServiceNow Sales and Pre-Sales Accreditation ITSM ITOM Preferred certifications: Certified Master Architect (CMA) ITIL 4 Foundations Additional Information The estimated annual pay range for this position is $160,000 - $240,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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