Elevance Health
Director II Digital Operations
Elevance Health, Denver, Colorado, United States, 80285
Elevance Health Director II Digital Operations Denver, Colorado Apply Now
Location:
This position will work a hybrid model (remote and office). The Ideal candidate will live within 50 miles of one of our Elevance Health PulsePoint locations. The
Director II Digital Operations
oversees a combined digital and operations unit(s); executes strategies to deliver industry leading digitized service results. How will you make an impact: Serve as a leader across departmental lines in order to further penetration of operational digitization, E2E efficiencies, lowered administrative costs and an excellent member and provider experience. Enables effective achievement of digital operations organizational objectives. Participates with peers and digital operations leadership to deliver on strategic plans and objectives. Leads overall strategic work streams for transformational priorities which requires significant accountability and management of numerous special projects. Plans, directs, and controls the resources and efforts of a unit(s) within blended Digital Operations organization. Executes objectives of the company and the blended Digital Ops organization. Responsible & accountable for implementation/management of digitization initiatives that demonstrate understanding of current and future operational business processes that digitization does/can enable. Obtains resources (people, funding, material, support) to get things accomplished within units of responsibility. Ensures compliance with state and federal regulations. Oversees strategic planning, budget development, and management for a single large or multiple cost centers, contract compliance, and any necessary integration of government regulatory requirements. Manages an enterprise suite of applications by developing digitization forecast and delivery plan. Ensures disaster recovery and business continuity plan are implemented, monitored, and updated on a recurring basis. Delivers operational guidance and offers system solutions that support the operations of their functional areas on a 24x7x365 basis. Plans and executes annual projects while maintaining profit and loss (P&L) responsibility. Provides leadership in motivating subordinates to accomplish the Digital Ops organization goals and objectives. Develops a strong team through training and effective organizational development practices. Implements the policies, practices, and procedures of the company and blended digital and operations organizations. Manages direction of information system and programming activities of technical staff. Leveraging reporting and analytics tools, continually monitors procedures and operational metrics to ensure these are met by staff. Manages across geographically diverse associates and vendor partners. Staff is typically located in multiple sites and/or states and utilizes multiple systems. Has fiscal responsibility for unit budget. Builds strong partnerships with market and digital leads, Benefits Administration, Provider Engagement and Contracting, Sales and Internal Audit. Effectively adjusts communications depending upon audience; translates technical and/or business issues in non-technical/non-jargon terms to non-technical or executive audiences. Effectively consults, facilitates, negotiates and persuades. Effectively interfaces with external contacts, e.g. customers and agencies. Negotiates the resolution of intra-organizational issues in the balanced best interests of the business. Position requires significant and regular external contact with customers or agencies. Hires, trains coaches, counsels, and evaluates performance of direct reports. Minimum Qualifications: Requires a BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 8 years’ experience leading technology (application development, configuration, maintenance or implementation and support) teams and/or cross-functional project (technology and operations) teams; or any combination of education and experience which would provide an equivalent background. Requires 7 years' management experience. Preferred Skills, Capabilities, and Experiences: Health insurance industry experience strongly preferred. For candidates working in person or remotely in the below location(s), the salary* range for this specific position is $162,800 to $280,830. Locations:
Costa Mesa, CA; Woodland Hills, CA; Denver, CO In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
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Location:
This position will work a hybrid model (remote and office). The Ideal candidate will live within 50 miles of one of our Elevance Health PulsePoint locations. The
Director II Digital Operations
oversees a combined digital and operations unit(s); executes strategies to deliver industry leading digitized service results. How will you make an impact: Serve as a leader across departmental lines in order to further penetration of operational digitization, E2E efficiencies, lowered administrative costs and an excellent member and provider experience. Enables effective achievement of digital operations organizational objectives. Participates with peers and digital operations leadership to deliver on strategic plans and objectives. Leads overall strategic work streams for transformational priorities which requires significant accountability and management of numerous special projects. Plans, directs, and controls the resources and efforts of a unit(s) within blended Digital Operations organization. Executes objectives of the company and the blended Digital Ops organization. Responsible & accountable for implementation/management of digitization initiatives that demonstrate understanding of current and future operational business processes that digitization does/can enable. Obtains resources (people, funding, material, support) to get things accomplished within units of responsibility. Ensures compliance with state and federal regulations. Oversees strategic planning, budget development, and management for a single large or multiple cost centers, contract compliance, and any necessary integration of government regulatory requirements. Manages an enterprise suite of applications by developing digitization forecast and delivery plan. Ensures disaster recovery and business continuity plan are implemented, monitored, and updated on a recurring basis. Delivers operational guidance and offers system solutions that support the operations of their functional areas on a 24x7x365 basis. Plans and executes annual projects while maintaining profit and loss (P&L) responsibility. Provides leadership in motivating subordinates to accomplish the Digital Ops organization goals and objectives. Develops a strong team through training and effective organizational development practices. Implements the policies, practices, and procedures of the company and blended digital and operations organizations. Manages direction of information system and programming activities of technical staff. Leveraging reporting and analytics tools, continually monitors procedures and operational metrics to ensure these are met by staff. Manages across geographically diverse associates and vendor partners. Staff is typically located in multiple sites and/or states and utilizes multiple systems. Has fiscal responsibility for unit budget. Builds strong partnerships with market and digital leads, Benefits Administration, Provider Engagement and Contracting, Sales and Internal Audit. Effectively adjusts communications depending upon audience; translates technical and/or business issues in non-technical/non-jargon terms to non-technical or executive audiences. Effectively consults, facilitates, negotiates and persuades. Effectively interfaces with external contacts, e.g. customers and agencies. Negotiates the resolution of intra-organizational issues in the balanced best interests of the business. Position requires significant and regular external contact with customers or agencies. Hires, trains coaches, counsels, and evaluates performance of direct reports. Minimum Qualifications: Requires a BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 8 years’ experience leading technology (application development, configuration, maintenance or implementation and support) teams and/or cross-functional project (technology and operations) teams; or any combination of education and experience which would provide an equivalent background. Requires 7 years' management experience. Preferred Skills, Capabilities, and Experiences: Health insurance industry experience strongly preferred. For candidates working in person or remotely in the below location(s), the salary* range for this specific position is $162,800 to $280,830. Locations:
Costa Mesa, CA; Woodland Hills, CA; Denver, CO In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
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