Roosevelt University
Assistant General Manager
Roosevelt University, Chicago, Illinois, United States, 60290
The Auditorium is seeking an Assistant General Manager to oversee its front-of-house operations.
The ideal candidate will set the industry standard in customer service for all patrons. They will be a driven, resourceful, innovative, and compassionate individual leading the front-of-house team by example. An ability to work well in a team- oriented, fast-paced, event-driven environment is essential.
Mission:
The Auditorium, an Illinois not-for-profit organization, is committed to presenting the finest in international, cultural, community, and educational programming to Chicago and to the continued restoration and preservation of the National Historic Landmark Auditorium.
Vision Statement The Auditorium is the Theatre for the People because it aims to make the arts accessible to all, by bringing people from all across the city together to celebrate the performing arts and continuing to present and produce programming that reflects the rich diversity of the great city of Chicago.
Values:
DIVERSITY The Auditorium strives to achieve diversity in the broadest possible context. Our goal is for diversity to infuse and be reflected in every dimension of our work, our programs, our performances, our artists, and the people we serve. We believe that diversity means inclusion and accessibility.
INNOVATION The Auditorium embraces innovation as we employ our talents, creative thinking, and available technology to continuously improve how we approach and execute our work.
EXCELLENCE Excellence is the cornerstone that connects all Auditorium values. In always aiming to achieve excellence, we perpetually endeavor to attain new heights.
Commitment : The Auditorium thrives on the shared humanity that the performing arts provide, and we are at our best when our leadership, partnerships, and the work we present on our stage reflects the world around us and the audiences that walk through our doors. Core to this belief is a commitment to inclusion, diversity, equity and accessibility. We are dedicated to leveraging the transformative power of the arts to fully become the Theatre for the People.
Title IX Contact Information:
Federal Title IX policy requires that all colleges and universities make known the contact information for the person responsible for coordinating its efforts to comply with Title IX regulations. At Roosevelt University, the Title IX Coordinator is Natasha Robinson. Her office is located in the Auditorium Building of the Chicago campus, 430 S. Michigan Avenue, AUD 476B. She can be reached at 312-281-3245 or
TitleIX@roosevelt.edu.
Do not contact this email address for inquiries about your job application; if you have questions, you may email
hrquestions@roosevelt.edu
. Knowledge, Skills and Abilities Required Detailed knowledge of the entertainment industry, excellent communication skills, superior customer service skills, and experience as a supervisor as this position will have 5 direct reports. Years of Experience Required Years of Experience Required 8-10 Required Education Required Education Bachelor's Degree Certification/Licensure Required Minimum Qualifications Please refer to knowledge, skills, and abilities required. Preferred Qualifications Equipment Operated Basic office equipment (desktop computer, copier/ multi-function device, fax and telephone). Working Conditions Normal climate-controlled office environment is provided. Job is largely sedentary, but there is a need to move about the office and buildings frequently. Occasional bending, stooping, lifting, pushing and/or pulling is required (typically less than 10 pounds of weight or pressure). Regular use of desktop computer is required, calling for frequent hand/wrist movement and repetition. Moderate level of stress. Occasional travel within the local or regional setting may be required. Priority Application Instructions Departmental Contact Information Essential Job Functions Duty and Responsibility Recruit, train, inspire, coach, and motivate the front-of-house team (ushers, security, food and beverage, merchandise and janitorial) to set the industry standard for the best entertainment experience through direct oversight of the facility, amenities, and guest services of the Auditorium. Percentage Of Time Percentage Of Time 60 Duty and Responsibility Manage budgets and analyze sales reports, including FOH expenses on a per show basis. Percentage Of Time Percentage Of Time 10 Duty and Responsibility Oversee, annual, monthly, weekly and daily janitorial and maintenance program with janitorial team. Percentage Of Time Percentage Of Time 10 Duty and Responsibility Oversee and support food and beverage operations to ensure the courteous, efficient and relevant delivery of refreshments to our patrons. Percentage Of Time Percentage Of Time 10 Duty and Responsibility Oversee the staffing of security to ensure the complete, courteous and safe operation of all Auditorium events. Percentage Of Time Percentage Of Time 10 Posting Specific Questions
Required fields are indicated with an asterisk (*). * Do you have an earned Bachelor's degree?
Yes No
* How many years of experience do you have in a similar role?
0-2 3-5 5+ No experience
Do you have previous supervisory experience?
Yes No
#J-18808-Ljbffr
Mission:
The Auditorium, an Illinois not-for-profit organization, is committed to presenting the finest in international, cultural, community, and educational programming to Chicago and to the continued restoration and preservation of the National Historic Landmark Auditorium.
Vision Statement The Auditorium is the Theatre for the People because it aims to make the arts accessible to all, by bringing people from all across the city together to celebrate the performing arts and continuing to present and produce programming that reflects the rich diversity of the great city of Chicago.
Values:
DIVERSITY The Auditorium strives to achieve diversity in the broadest possible context. Our goal is for diversity to infuse and be reflected in every dimension of our work, our programs, our performances, our artists, and the people we serve. We believe that diversity means inclusion and accessibility.
INNOVATION The Auditorium embraces innovation as we employ our talents, creative thinking, and available technology to continuously improve how we approach and execute our work.
EXCELLENCE Excellence is the cornerstone that connects all Auditorium values. In always aiming to achieve excellence, we perpetually endeavor to attain new heights.
Commitment : The Auditorium thrives on the shared humanity that the performing arts provide, and we are at our best when our leadership, partnerships, and the work we present on our stage reflects the world around us and the audiences that walk through our doors. Core to this belief is a commitment to inclusion, diversity, equity and accessibility. We are dedicated to leveraging the transformative power of the arts to fully become the Theatre for the People.
Title IX Contact Information:
Federal Title IX policy requires that all colleges and universities make known the contact information for the person responsible for coordinating its efforts to comply with Title IX regulations. At Roosevelt University, the Title IX Coordinator is Natasha Robinson. Her office is located in the Auditorium Building of the Chicago campus, 430 S. Michigan Avenue, AUD 476B. She can be reached at 312-281-3245 or
TitleIX@roosevelt.edu.
Do not contact this email address for inquiries about your job application; if you have questions, you may email
hrquestions@roosevelt.edu
. Knowledge, Skills and Abilities Required Detailed knowledge of the entertainment industry, excellent communication skills, superior customer service skills, and experience as a supervisor as this position will have 5 direct reports. Years of Experience Required Years of Experience Required 8-10 Required Education Required Education Bachelor's Degree Certification/Licensure Required Minimum Qualifications Please refer to knowledge, skills, and abilities required. Preferred Qualifications Equipment Operated Basic office equipment (desktop computer, copier/ multi-function device, fax and telephone). Working Conditions Normal climate-controlled office environment is provided. Job is largely sedentary, but there is a need to move about the office and buildings frequently. Occasional bending, stooping, lifting, pushing and/or pulling is required (typically less than 10 pounds of weight or pressure). Regular use of desktop computer is required, calling for frequent hand/wrist movement and repetition. Moderate level of stress. Occasional travel within the local or regional setting may be required. Priority Application Instructions Departmental Contact Information Essential Job Functions Duty and Responsibility Recruit, train, inspire, coach, and motivate the front-of-house team (ushers, security, food and beverage, merchandise and janitorial) to set the industry standard for the best entertainment experience through direct oversight of the facility, amenities, and guest services of the Auditorium. Percentage Of Time Percentage Of Time 60 Duty and Responsibility Manage budgets and analyze sales reports, including FOH expenses on a per show basis. Percentage Of Time Percentage Of Time 10 Duty and Responsibility Oversee, annual, monthly, weekly and daily janitorial and maintenance program with janitorial team. Percentage Of Time Percentage Of Time 10 Duty and Responsibility Oversee and support food and beverage operations to ensure the courteous, efficient and relevant delivery of refreshments to our patrons. Percentage Of Time Percentage Of Time 10 Duty and Responsibility Oversee the staffing of security to ensure the complete, courteous and safe operation of all Auditorium events. Percentage Of Time Percentage Of Time 10 Posting Specific Questions
Required fields are indicated with an asterisk (*). * Do you have an earned Bachelor's degree?
Yes No
* How many years of experience do you have in a similar role?
0-2 3-5 5+ No experience
Do you have previous supervisory experience?
Yes No
#J-18808-Ljbffr