Information Technology Specialist - DE

Summary This position is located in the Pension Benefit Guaranty Corporation's (PBGC), Office of Information Technology (OIT), IT Infrastructure Operations Department (ITIOD). CONCURRENT ANNOUNCEMENT: THIS POSITION IS ALSO BEING ADVERTISED UNDER MERIT PROMOTION PROCEDURES UNDER ANNOUNCEMENT NUMBER OIT-2025-0009. IF YOU WISH TO BE CONSIDERED UNDER THAT ANNOUNCEMENT, PLEASE REVIEW TO DETERMINE IF YOU QUALIFY. Responsibilities The candidate selected for this position will: Manage the assigned process, to include planning, organizing, directing, and controlling the IT process, and assuring the process is followed. Respond to process-related issues that are raised by OIT management and staff, OIT customers, and contractor staff. Provide expert technical advice and assistance to key Corporate officials regarding the assigned service(s) and negotiate with representatives of other departments within the PBGC and with the contractor to resolve questions regarding information systems and user requirements. Assess, monitor, and manage risks; analyze issues and problems; make expert recommendations and solutions, and manage changes to assure the services and IT processes delivered by both contractor and OIT staff are in accordance with established service/operating levels. Requirements Conditions of Employment Qualifications All qualification and eligibility requirements must be met by the announcement closing date. To meet the minimum qualifications for this position, you must meet the specialized experience qualifications and/or education for the grade at which you are requesting consideration. Specialized experience: Applicants must have at least one year of specialized experience at the GS-12 grade level in the Federal service or equivalent to the GS-12 grade level in the private sector applying information technology (IT) infrastructure operations rules and processes. Examples include: using continuous service improvement methods to improve related processes; using cases, process flows, and reporting requirements in an IT infrastructure technical field; recommending software and hardware solutions to enhance an aspect of IT infrastructure operation or IT infrastructure contract. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Education NO EDUCATION IS REQUIRED Additional Information Interagency Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet CTAP or ICTAP eligibility criteria; 2) be rated well-qualified for the position with a score of 80 or above based on the competencies listed above (which is equivalent to PBGC’s “Silver” quality category); and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: Interagency Career Transition Assistance Programs. If you are requiring reasonable accommodations, please contact PBGC’s Reasonable Accommodation Coordinator, Roderick Duncan, at (202) 286-7803 or Duncan.Roderick@pbgc.gov. If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services. All Veterans are encouraged to visit CareerOne for resume writing tips and skill conversion terms. If you believe that you have been subjected to discrimination, you may contact the PBGC Office of Equal Employment Opportunity (OEEO): OEEO Main Office Phone: 202-229-4363 Email: EEO@PBGC.gov