Information Technology Specialist, DE

Summary This Information Technology Specialist is located in Directorate for STEM Education (EDU), Office of the Assistant Director (OAD). The primary purpose of the position is to be responsible for assessing and evaluating IT hardware, policies, and practices and making recommendations to EDU/OAD on procuring EDU hardware and software. Responsibilities Areas of support provided by this position include but are not limited to, policy and planning; development, implementation, and compliance assurance with NSF and federal standards; the directorate and division's responsibility for client-server interface; information management and standards; oversight and development of publications and reports; developing contractual relationships where necessary; data management, including oversight of coding and data tracking requirements; and developing specialized reports; enterprise architecture; management of the EDU enterprise structural framework to align IT systems with both EDU and NSF mission, goals, and business processes. As a Information Technology Specialist, you will perform the following duties: The incumbent coordinates Directorate-wide IT and communications technology activities supporting internal/external conferences, panels, and associated activities; this includes improving or implementing emerging technologies for stakeholder interaction, e.g., virtual panels; expanding data analytics capacity; improving technologies for remote hybrid work; and coordinating the EDU telecommunications infrastructure, e.g., videoconferencing and web2 based conferencing systems. Analyzes administrative systems and makes recommendations to increase the efficiency of business operations. Serves as the first and second level response and assists with troubleshooting and identifying Cybersecurity and information privacy concerns. Works with the NSF Office of the Chief Information Officer and Directorate Staff to ensure information security procedures are practiced. Supports Intranet/Web and content support: Ensures EDU websites (internal and external) meet federal accessibility standards (compliant with 508 and ADA (P.L. 101-336) requirements; designs and maintains intranet /web pages; repairs broken links; performs required programming; uploads/posts COV, Advisory Committee, SharePoint, Static docs, PIMS Special Announcements, Staff BIOs, and other content to EDU intranet. Serves as the backup to the EDU webmaster. Designs, develops, implements, and maintains information management systems to meet detailed Directorate requirements (including commercial packages) that must be responsive to the data needs of NSF, Congress, Executive Branch agencies, the scientific community, and the public. Ensures that new programming developments are integrated with other IT resources and are compatible with NSF DIS standards. Initiates procurement of hardware and special software not residing on LAN. Tests new acquisitions upon receipt to determine if they are working properly. Develops budget justifications for software and hardware and advises EDU Senior Management on new IT investments. Oversee and maintain EDU Directorate inventory and documentation on all equipment and software. Arranges for the excess of outdated equipment. Serves as the directorates' mobile device manager. Supports all annual certification requirements for directorate-issued mobile devices and other IT assets. Retrieves and analyzes data from central and local databases in support of the Assistant Director for STEM Education and OAD staff; this entails drawing upon several databases in different formats, coding structures, and data sources and adapting these to meet the required EDU needs. Designs and prepares reports for the presentation of data, including charts, tables, and other graphical forms. Performs programming or systems analysis duties to support EDU directorate-wide or NSF cross-directorate programs and initiatives and EDU cross-agency program activities. Requirements Conditions of Employment You must be a US citizen. Selectee will be required to have a background investigation prior to onboarding. Selectee may be required to serve a 1-year trial/probationary period. Additional Requirements: You must answer all job-related questions in the NSF eRecruit questionnaire & any external assessment that is included. All online applicants must provide a valid email address. If your email address is inaccurate or your mailbox is full/blocked, you may not receive important communication that could affect your consideration for this position. This position is in the bargaining unit represented by AFGE Local 3403. It is NSF policy that NSF personnel employed at or IPAs detailed to NSF are not permitted to participate in foreign government talent recruitment programs. Failure to comply with this NSF policy could result in disciplinary action up to & including removal from Federal Service or termination of an IPA assignment & referral to the Office of Inspector General. Foreign Talent Definitions NSF has determined that all of its positions are eligible for telework. Work suitable for telework depends on job duties; therefore, employees must receive approval from their supervisor for telework and have a telework agreement in place. Entering into a telework agreement is voluntary. Qualifications Basic Requirements: For 2210 positions, applicants must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to the Basic Requirements noted above, applicants must also meet and demonstrate the specialized experience listed below: To qualify at the GS-13 level, you must have one year of specialized experience equivalent at the GS-12 level (or equivalent) in developing and executing various IT initiatives to support of organizational strategic priorities, developing strategies, planning, and executing project management principles, methods, and tools. Examples of specialized experience include demonstrating the knowledge and ability to utilize information technology applied to grants or financial management, two or more years providing help desk and information enterprise support to a federal or business entity, recommending systems modifications, analyzing interrelationships of system components, and identifying alternative approaches to investigate a variety of unusual systems-related conditions, problems or issues. Experience refers to paid/unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) & other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, & skills & can provide valuable training/experience that translates directly to paid work. You will receive credit for all qualifying experience, including volunteer experience. Education Education may enhance skills required for this position; however, no substitution of education for specialized experience may be made at this level. Additional Information Relocation Expenses will not be paid. Interagency Career Transition Assistance Program (ICTAP) ICTAP and CTAP provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP or CTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP or CTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well-qualified for this vacancy. To be well-qualified you must meet the following: OPM qualification requirements for the position, all selective factors, where applicable; special OPM approved qualifying conditions for the position; is physically qualified with reasonable accommodation, where appropriate, to satisfactorily perform the duties of the position upon entry; and receives a rating of at least "Very Good" on the questionnaire. You must provide proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of ICTAP or CTAP eligibility, or a copy of your separation personnel action form. Additional information regarding ICTAP or CTAP eligibility is available from OPM's Career Transition Resources Veteran's Preference: If you are entitled to veterans' preference, you should indicate the type of veterans' preference you are claiming on your resume. Your veterans' preference entitlement will be verified by the employing agency. For 5-point veterans' preference, please provide your DD-214 (Certificate of Release or Discharge from Active Duty), official statement of service from your command if you are currently on active duty, or other official documentation (e.g., documentation of receipt of a campaign badge or expeditionary medal) that proves your military service was performed under honorable conditions. For 10-point veterans' preference, please submit a Standard Form (SF) 15, Application for 10-Point Veteran Preference, DD-214, and the VA letter or other required documentation as specified on the SF-15. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?titleReasonable_Accommodations_for_USA_Hire This announcement may be used to fill like positions in other organizations within the National Science Foundation.