Enterprise Account Manager (Strategic Accounts - Americas)

Enterprise Account Manager (Strategic Accounts - Americas)

Location: NYC or Remote (USA)

About the Role

Macrobond is seeking a customer-focused and results-driven Enterprise Account Manager to join our Americas Sales team. In this key role, you will be responsible for nurturing and growing relationships within a portfolio of strategic accounts. Acting as a trusted advisor, you will collaborate with clients to understand their needs, deliver tailored solutions, and drive account growth through upselling and cross-selling opportunities. This is an exciting opportunity to play a vital role in Macrobond's continued expansion as we strengthen our partnerships with some of the most prominent organizations in the Americas.

Key Responsibilities

• Client Relationship Management: Serve as the primary point of contact for assigned strategic accounts, fostering deep and trusted relationships with key stakeholders.
• Account Growth: Develop and execute account plans to drive revenue growth by identifying upsell and cross-sell opportunities within your portfolio. Leverage Macrobond's data solutions to meet client goals and expand usage.
• Consultative Engagement: Partner with clients to understand their business challenges and objectives, proactively offering solutions that align with their needs. Conduct regular check-ins and review sessions to ensure client satisfaction and engagement.
• Sales Collaboration: Work closely with the enterprise sales team to execute account strategies, align on revenue goals, and maximize opportunities across the client base.
• Customer Success Coordination: Partner with the Customer Success team to monitor account performance metrics, such as platform adoption, customer satisfaction, and renewal rates. Leverage their insights to identify areas for growth, address potential risks, and implement action plans to enhance client outcomes.
• Internal Coordination: Collaborate with marketing, product, and customer success teams to deliver a seamless client experience. Share insights and feedback to refine Macrobond's offerings and support future growth.

What You'll Need to Succeed

• Experience: 3-4 years of experience in account management or sales roles, or 5+ years in customer success with a strong focus on strategic account growth. Previous experience managing a revenue-related quota is essential.
• Background: SaaS experience is required, with a demonstrated understanding of the complexities involved in managing enterprise accounts and delivering tailored solutions.
• Track Record: Proven success in growing existing accounts through upselling and cross-selling, ideally in a consultative sales environment.
• Tools Expertise: Experience using Salesforce and other CRM platforms to manage accounts and track performance.

What You'll Bring

• A consultative sales approach with strong persuasion and communication skills. You should be adept at articulating value propositions and navigating objections from multiple stakeholders.
• Exceptional relationship-building skills, with a natural ability to earn trust and establish long-term partnerships.
• Outstanding organizational skills, capable of managing multiple priorities and tasks in a fast-paced environment.
• A collaborative mindset, thriving both as part of a team and working independently.
• Professionalism and integrity, with a customer-centric mindset that prioritizes client satisfaction.
• The ability to quickly learn and understand new concepts. While financial literacy is a bonus, curiosity and a willingness to learn about economic and financial data are key.

Why Join Macrobond?

At Macrobond, we empower global organizations to access and analyze economic and financial data. With a client base spanning the buyside, sellside, corporate, and academic sectors, you'll have the opportunity to work with some of the most influential organizations in the world.

What's in It for You?

• Competitive compensation package
• 20 days of vacation annually, plus two additional "Macrobond Days" for volunteering
• Comprehensive private medical insurance (Aetna PPO plan)
• Life insurance coverage
• Access to various physical, mental health, and lifestyle benefits

About Macrobond

Macrobond is a global leader in economic and financial data and technology. Our customers include over 900 firms worldwide, supported by a talented and diverse team with headquarters in Malmö, Sweden, and key offices in New York, London, Lisbon, and Hong Kong.

Our Commitment to Diversity

Diversity, equity, and inclusion are core values at Macrobond. We believe that diverse perspectives strengthen our organization and foster innovation. By joining us, you'll be part of a team that values and celebrates individuality while driving success together.

Apply today and be part of our exciting journey!