Claims Specialist - Surplus

Claims Specialist - Surplus

Multiple locations considered.

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

Expect to work closely with your manager and fellow Claims colleagues to drive files to resolution and also to interact and collaborate frequently with Regional Practice Leaders and the Underwriting teams. Together, you will be tasked with achieving the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.

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What will your essential responsibilities include?

• Proactively managing and handling assigned claims across multiple jurisdictions including initial analysis, drafting coverage letter, preparing a resolution strategy, and ensuring ongoing communication with stakeholders and claims management to achieve the best outcome for the client and AXA XL.
• Partnering with internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation, consistent with AXA XL litigation management best practices.
• Coordinating and managing communications with internal colleagues and key external stakeholders (e.g., clients, brokers, reinsurers, vendors, etc.), ensuring we are providing the highest level of customer service.
• Ensuring all documentation is present in the claim file and ensuring that Claims Handler Guidelines and protocols are followed.
• Managing expenses through thoughtful expense management and claims best practices.
• Producing internal reporting in support of best practices and reserving guidelines. Following the AXA XL Claim Alert process.
• Identifying, monitoring and reporting on emerging liability and coverage trends. 

You will report to Claims Manager – Surplus