Associate VP Business Transformation and Clinical Innovation
Humana Inc., Minneapolis, MN, United States
Associate VP Business Transformation and Clinical Innovation
Location: Minneapolis, MN, United States
Employment Type: Full-Time
Posted on: Oct 21, 2021
Profile
The AVP, Business Transformation and Clinical Innovation leads the business transformation strategy and execution plans required to deliver an enhanced portfolio of services for our Military customers, beneficiaries, and providers by assessing potential internal and external partnerships. Working collaboratively with the Humana Military Chief Medical Officer and other Executive Committee leaders, you will design and lead multi-year transformations across various stakeholder systems to evolve delivery and operations to support an integrated approach to health.
The AVP must be a champion for change and continuous improvement, maintaining strong relationships with aligned business partners and key stakeholders. You will make key decisions on the implementation of new/updated programs and large-scale projects for Humana Military that support technical/operational procedures and processes, strategic plans, and performance improvements.
Responsibilities
- Leads, organizes, directs, manages, and controls program activities and outcomes of agile teams focused on innovative transformation programs and experiments that will deliver efficiencies and benefits to internal and external customers.
- Leads the development and ongoing refresh of Humana Military's Convener of Care strategy for business transformation, specifically focused on customer experience and provider transformations.
- Represents the business point of view on relevant decisions related to the identification, build-out, and management of technology needed to support operational changes.
- Drives the development of the implementation framework and playbook for customer experience and provider transformation.
- Identifies cross-functional complexities and resolves risks and issues.
- Assesses end-to-end process performance for customer and provider journeys and proposes process improvement opportunities.
- Builds and maintains strong internal working relationships at all levels of the organization.
- Creates governance protocols to document and monitor business processes, rules, requirements, metrics, and standard operating procedures.
- Facilitates improvement recommendations to operating units via innovative experiments and targeted workshops.
- Processes and synthesizes transformation program outputs into executive-level presentations and business recommendations.
- Develops and mentors talent across the segment; builds and maintains associate engagement and culture.
Areas Of Skill And Expertise Will Include:
- Growth mindset and proven ability to lead agile/cross-functional teams
- Focus on using technology to create organizational efficiencies
- Experience with clinical and business innovation
- Strong negotiator, communicator, and presenter
- Ability and experience with strategy and strategic thinking
- Experience leading and managing Product Managers, Program Managers, and Business Analysts
- Ability to set and measure OKRs and other key metrics
- A great coach and mentor who can effectively develop future leaders
Required Qualifications:
- Bachelor's degree in a related field
- 5 years of leadership experience
- Understanding of agile concepts and/or Senior Agile Leadership skills
- Excellent communication skills
- Strategic capabilities with strengths in critical thinking and innovative problem-solving skills
Preferred Qualifications:
- 5-7 years of experience including 3-4 years in management consulting or transformation
- Medical health insurance industry knowledge
- MBA or Master's degree
Additional Information:
- 25-30% travel required
- Full COVID vaccination required for this job
Scheduled Weekly Hours: 40
Company info
Humana Inc.
Website: http://www.humana.com