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LCI Communications

System Server Administrator

LCI Communications, Warren, MI

Position Summary

The System Server Administrator will provide Information Technology (IT) support services to the Network Enterprise Center (NEC) located at Detroit Arsenal, MI. This will include the delivery of comprehensive, integrated, end-to-end IT services that include systems Administration, Systems Integration and Testing, Configuration Management, Infrastructure Management, End-User Support and Training, and IT Metrics Reporting.

 

Individuals must be able to attain and maintain a valid US Government security clearance to be retained in the position.

Duties & Responsibilities

  • Provide systems administration for Windows Servers, desktop systems SAN devices, and Linux Servers; maintain SharePoint, Database, File, Print, and Application servers; update and maintain systems per security and policy requirements; perform backups, performance monitoring, and troubleshooting
  • Performs systems upgrades, system support, and problem logging/troubleshooting using the Action
  • Request System (Remedy/ITSM/).
  • Provides Network, Server, and Desktop administration and help desk support to customers. 
  • Installs configure and administer Windows servers and desktop computers. 
  • Configures and administers desktop and server-based software applications provided by customers. 
  • Provides end-user support as needed for computer and web account management and problem resolution. 
  • Works with other system administrators and team members as needed to resolve inter-system issues. 
  • Works with the Information Assurance Manager (IAM) and Information Assurance Officer (IAO) to identify and resolve any computer and information system security issues.
  • Performs remote and on-site desktop management assistance to users for computer systems and
  • peripheral devices.
  • Resolves desktop problems, adds/deletes accounts, and reset passwords as needed.
  • Installs, configures, troubleshoots, relocates, and repairs desktops, peripheral devices, and printers.
  • Performs basic software installations and upgrades to operating systems and layered software
  • packages.
  • Supports imaging of computer devices (desktop/laptop).
  • Performs hardware break/fix (including PCs, laptops, workstations, printers, and other peripheral devices.
  • Performs installation/removal of hardware (disk drives, adapter cards, printers, memory, etc.).
  • Tracks and provides weekly metrics on the completion of all actions. 
  • Supervises a team of multi-disciplined professionals; provides advanced expertise and proven experience in at least two of the IT help desk, network, and system operations and support, radio communications, antenna/tower communications, and telecommunications.
  • Strong and effective written and verbal communication skills coupled with excellent interpersonal and team skills. Excellent leadership and management skills. 
  • Manage training and certification of employees.   
  • Must be detail and safety-oriented. 

 

 

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor

Education & Experience Requirements

  • Bachelor’s degree in an IT-related field and a minimum of 7 years of experience in an IT environment. 
  • Level III: Minimum of 7 years of experience in an IT environment. 
  • DoD 8570 Baseline Certification; IAT Level III: 
  • Computer Environment (CE): Microsoft Technology Associate or A+CCNA 
  • MCSE or greater, Security+, SQL, Server+, SCCM, SCOM, WSUS, DHCP, Vmware, Sharepoint, WebDev, Linux, Syslogs, Windows Server 2012 and later E&S Editions, Ports/Protocols/Services, Print, File, Storage, Scalar, EqualLogic, Compellent SC8000, Axway, Tumbleweed, Hyena, KIWI, Symantec

Skill & Certification Requirements

  • DoD 8570 Baseline Certification; IAT Level III: 
  • Windows Server
  • SharePoint
  • SQL Server
  • SAN devices
  • SCCM
  • SCOM 
  • The position requires sitting, for long periods of time. (Sedentary Work)
  • Most duties require extended use of a keyboard and computer monitor
  • Extended Telephone Use
  • May require lifting of 20-50 lbs
  • LCI is an Equal Opportunity Employer Veteran/Disabled