Director of Philanthropy Operations

Beth Israel Lahey Health Director of Philanthropy Operations Charlestown , Massachusetts Apply Now

Work Shift: Day (United States of America)

FLSA Status: Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Reporting to the Executive Director, Gift Administration and Operations, the Director, Philanthropy Operations will be responsible for a broad range of functions in support of Philanthropy at Beth Israel Lahey Health (BILH).

The Director drives the in-depth analysis of existing workflows, identifying areas needing improvement, and implementing changes. Engages and organizes subject matter experts and cross-functional groups for input and suggestions. The Director will oversee process improvement and efficiency initiatives; analyze and create meaningful department metrics; and partner with Philanthropy leadership to offer technological solutions that support quality, efficiency, knowledge, and skill. The Director advises all levels of staff with respect to policies and procedures and acts as a facilitator between Philanthropy units, and/or any other BILH departments as needed.

The Director will collaborate with colleagues across BILH, including Finance, Information Technology, Human Resources, Strategy, and Legal, as well as operational leaders across the system’s hospitals.

Director will be responsible for the Philanthropy Operations budget each fiscal year. The Director will ensure compliance and security standards in line with BILH standards; assisting with training and rollout as necessary; oversee multiple content management systems; and work closely with project managers for new systems, as needed. Will also help oversee IT support identification, training, and purchasing for all hardware/software needs of a highly mobile workforce.

Job Description:

Essential Duties & Responsibilities including but not limited to:

1. Drive improvement with the cooperation of all units who are impacted by the proposed changes, including top level management.
2. Document the process improvement changes with a major focus on digital automation.
3. Provide hands-on support at all levels to ensure successful implementation of change initiatives.
4. Manage Operations budget.
5. Manage all of Philanthropy’s external content management systems: Oversee new staff training; documentation creation and updates; monitor for upgrades; and coordinate communication and rollout. Ensure Philanthropy office staff are fully utilizing the various products, and are using them appropriately. Conduct refresher training, as necessary.
6. Team up with colleagues to improve functionality and integrations with donor, patient, marketing, and volunteer systems.
7. Act as liaison between gift entry team, bio records team, and reporting team around data and related procedural changes. Help facilitate communication, documentation, and rollout. Collaborate with other teams on similar process changes, and assemble required teams/resources to review and implement changes.
8. Identify new business needs or inefficient workflow, often researching potential vendor solutions to solve complex business-related challenges. Consider ease of use, cost, implementation, and remote access capabilities when making recommendations.
9. In concert with Unit Managers, collaborate on new staff training and onboarding around Philanthropy database systems. Ensure ongoing data entry compliance and re-training, as necessary. Coordinate and run group trainings on a variety of technologies and services provided by the department.
10. Help to create and maintain documentation, including training materials, in addition to process and project-related documents, workflow, etc.
11. Help to oversee IT software and hardware purchase, acquisition and training including new vendor demos and integrations to vet new vendors and systems, with an eye toward integration, compliance, and security.

Minimum Qualifications:

Education: Bachelor's degree required.

Licensure, Certification & Registration: N/A

Experience: 8-10 years’ related work experience required.

Skills, Knowledge & Abilities:

• Project management experience commensurate with requirements of this position.
• Advanced technical computer skills as required for technical support specific to functional area and related systems.
• Excellent organizational skills and the ability to prioritize work to meet defined goals and objectives.
• Excellent oral and written communication skills; the ability to interact courteously and effectively with internal and external contacts at all levels.

Preferred Qualifications & Skills:

Degree in Computer Science, Management Information Systems or Business Administration preferred.

Blackbaud Raisers Edge 7.9x; or other fundraising relational database.

Dept/Unit Specific Skills: N/A

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.