Sr. Manager of ISV Partnerships

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

The Sr. Manager of ISV Partnerships will play a critical role in shaping and driving the company’s global strategy to expand and optimize Independent Software Vendor (ISV) partnerships. This position will lead a team of Partner Managers focused on acquiring, scaling, and optimizing ISV partnerships to deliver customer value, drive revenue growth, and enhance our global partner ecosystem. The ideal candidate will bring significant experience managing ISV programs, developing cross-functional strategies, and mentoring high-performing teams to deliver measurable outcomes.

How you’ll make an impact:

People Leadership & Team Management:

• Lead, mentor, and develop a high-performing global team of Partner Account Managers to execute ISV strategies effectively.
• Establish clear goals, metrics, and development plans for team members, fostering a culture of accountability and growth.
• Inspire and empower the team to identify, recruit, and scale ISV partnerships that align with company objectives and customer needs.
• Provide strategic guidance and support to the team to overcome challenges and achieve ambitious targets.

ISV Program Leadership:

• Leverage prior experience managing and scaling ISV programs to define and execute a comprehensive global ISV strategy.
• Develop and implement programmatic approaches to ISV partner onboarding, enablement, and lifecycle management.
• Build a structured framework for tiered benefits and incentives, ensuring alignment with partner performance and contributions.
• Serve as the primary advocate for the ISV program, driving internal alignment and external visibility.

ISV Partner Acquisition & Growth:

• Define and oversee the global ISV acquisition strategy, focusing on identifying high-impact ISVs that align with product priorities and customer outcomes.
• Lead efforts to develop a robust ISV pipeline, targeting partners who enhance the company’s solution portfolio and deliver measurable customer value.
• Ensure ISV partnerships are optimized for scalability, driving mutual revenue growth and market impact.

Data-driven Insights & Competitive Strategy:

• Monitor industry trends, competitor activities, and emerging opportunities to refine ISV strategies and stay ahead of market shifts.
• Use data-driven insights to prioritize ISV partnerships and measure program performance.
• Share insights with senior leadership to inform broader business strategies and investment decisions.

What you’ll bring:

• Proven Leadership Experience: 10+ years of experience in partnership development, business development, or channel management, with at least 5 years in ISV program leadership.
• Track Record of ISV Success: Demonstrated ability to build, scale, and optimize ISV programs, including onboarding, enablement, and lifecycle management.
• People Management Expertise: Experience leading and developing global teams, with a focus on coaching, mentoring, and building high-performing, results-driven organizations.
• Revenue-Focused Acumen: Strong history of driving revenue growth through ISV partnerships, with measurable outcomes tied to acquisition and enablement strategies.
• Cross-Functional Collaboration: Ability to work across teams, including sales, marketing, product, and engineering, to align on objectives and deliver results.
• Data-Driven Decision Making: Analytical mindset with the ability to leverage data to measure success, inform strategy, and prioritize initiatives.
• Exceptional Communication Skills: Clear and persuasive communicator with excellent presentation and relationship-building abilities.

The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.

Base Pay Range For US Locations:

$168,000—$252,000 USD

Get to Know Klaviyo:

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

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