ITSM Remedy System Administrator

Description Leidos is seeking a Remedy System Administrator with an active TS/SCI clearance to join our dynamic team. In this position, you will provide BMC Remedy IT Service Management (ITSM) and System Administration support for users globally, including those at the National Maritime Intelligence Center (NMIC) in Suitland, MD. Your role will involve the installation, configuration, and upgrading of the BMC Remedy ITSM Suite. You will have a direct impact on real-world operations and will assist in implementing and leveraging advanced system capabilities, working to develop technical solutions to complex problems that arise in a timely manner to meet customer objectives. Exciting Opportunity Program now offers additional Paid Time Off or a Sign-on Bonus Key Responsibilities: Create and manage user accounts and access permissions. Monitor, analyze, and report on Remedy applications' performance to ensure efficiency. Design, develop, and implement workflows within Remedy applications to support customer missions. Document administration, maintenance, and overall structure. Track, prioritize, and implement enhancement requests and defect corrections using formal Change Management processes. Provide insights to leadership regarding design, automation, enhancements, upgrades, and implementation related to ITSM, CMDB, SLM, and SRM. Collaborate cross-functionally during application upgrades and conduct necessary testing, along with providing training and knowledge transfer to colleagues. Basic Qualifications: Active DoD Top Secret/SCI clearance. Bachelor's degree with 12 years of experience or a Master's degree with 10 years of experience. Additional experience may substitute for education. Active IAT Level II DoD Approved 8570 Baseline Certification (e.g., Security CE) or the ability to obtain it within 30 days of acceptance. 2 years of experience with BMC Smart Reporting and performance metrics or comparable tools. 4 years in Remedy ITSM Suite System Administration and development. Hands-on experience with Asset Management, Service Request Management, and Change Management. Experience supporting Remedy 9x or higher, implementing, and administering Asset Management and BMC Discovery. ITIL V3 or V4 Foundation certification. Experience in Remedy administration, including creating and customizing applications with various Remedy ITSM modules (Incident, Problem, Change, Knowledge, SRM, Asset, CMDB, Self-Service, Discovery) and account management. Strong understanding of Helpdesk operations and fundamentals. Excellent communication and collaboration skills. Preferred Qualifications: BMC Certified Developer/Associate certification. Remedy certification. Original Posting Date: 2024-12-04 While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for a minimum of 3 days, with an anticipated close date no earlier than 3 days after the original posting date. Pay Range: Pay Range $108,550.00 - $196,225.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, abilities, internal equity, alignment with market data, applicable bargaining agreements, or other law.