Strategic Client Director - Retail & Consumer Goods

Join the Retail & Consumer Goods Organization as a Strategic Client Director. You will have the opportunity to drive transformation in partnership with our most strategic customers, focusing on AI, Copilot, and Security to achieve both Microsoft and customer business outcomes. Leveraging your large, multi-functional team across the breadth of the Microsoft solutions portfolio, engage at the most senior levels of your customer and bring industry-relevant solutions to help the customer adopt and embrace digital technologies. With a proven history of driving growth in market share, achieving sales targets, customer obsession, and partner collaboration, this role will give you the opportunity to leverage your extensive customer network and sales experience to execute against your customer’s account plan. Microsoft’s Enterprise Account Team focuses on partnering with customers to achieve strategic goals. This team is responsible for providing a differentiated customer experience for our customers, delivering solutions that result in targeted business outcomes and driving revenue growth for Microsoft. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities

Sales Excellence:

Orchestrates high-impact solutions that enable digital transformation for assigned accounts and drive outcomes that create business value for customers. Owns the development of strategies that showcase the value added by Microsoft's innovative cloud offerings and ideas grounded on a deep understanding of industry trends and based on account needs and customer's expectations. Orchestrates the creation of long-term strategies aimed at building a level of loyalty that would be hard for competitors to overcome. Anticipates issues/risks on customer satisfaction, determines the root cause of problems, removes blockers, and establishes recovery action plans to improve the customer's overall experience. Leverages understanding of customer business and engages Microsoft decision makers to drive customer's strategy, goals, and optimization. Earns and maintains status as a trusted advisor to C-level business decision makers of the assigned account by bringing innovative ideas and leveraging industry expertise. Creates and qualifies new opportunities by identifying strategic opportunities within accounts and guiding the customer on how to best identify new opportunities. Uses business cases to develop and present compelling value proposition presentations and specialized business plans for customers. Qualifications

Required/Minimum Qualifications: 13+ years experience in working in an industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, Energy, Government, Education, Technology) and/or driving digital transformation. OR Bachelor's Degree AND 10+ years experience working in an industry. OR Master's Degree AND 9+ years experience working in an industry. 6+ years experience making recommendations to and/or collaborating with mid-to-senior level executives. 8+ years experience closing large, complex agreements/deals. Strategic Account Management IC5 - The typical base pay range for this role across the U.S. is USD $130,000 - $217,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $168,600 - $237,500 per year. Microsoft will accept applications for the role until December 15th, 2024. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to any protected characteristic.

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