Microsoft
Strategic Client Director - Retail & Consumer Goods
Microsoft, Cincinnati, Ohio, United States, 45208
Join the Retail & Consumer Goods Organization as a Strategic Client Director. You will have the opportunity to drive transformation in partnership with our most strategic customers, focusing on AI, Copilot, and Security to achieve both Microsoft and customer business outcomes.
Leverage your large, multi-functional team across the breadth of the Microsoft solutions portfolio, engaging at the most senior levels of your customer and bringing industry-relevant solutions to help the customer adopt and embrace digital technologies.
With a proven history of driving growth in market share, achieving sales targets, customer obsession, and partner collaboration, this role will allow you to leverage your extensive customer network and sales experience to execute against your customer’s account plan.
Responsibilities
Sales Excellence:
Orchestrates high-impact solutions that enable digital transformation for assigned accounts and drive outcomes that create business value for customers. Owns the development of strategies that showcase the value added by Microsoft's innovative cloud offerings and ideas grounded on a deep understanding of industry trends and based on account needs and customer's expectations. Orchestrates the creation of long-term strategies aimed at building a level of loyalty that would be hard for competitors to overcome. Anticipates issues/risks on customer satisfaction, determines the root cause of problems, removes blockers, and establishes recovery action plans to improve customer's overall experience. Engages Microsoft decision makers to drive customer's strategy, goals, and optimization. Earns and maintains status as a trusted advisor to C-level business decision makers of the assigned account. Creates and qualifies new opportunities by identifying strategic opportunities within accounts. Uses business cases to develop and present compelling value proposition presentations and specialized business plans for customers. Competitive Knowledge: Leverages internal network of industry experts to strengthen knowledge of the industry and customer business priorities. Account Management: Proactively solicits feedback on additional needs, products, and features to develop targeted strategies for customers. Customer Engagement: Proactively develops a comprehensive understanding of customer's business needs, priorities, strategies, and industry insights. Strategic Thinking: Articulates Microsoft's and partners' point of view and creates deep connections with decision makers throughout multiple levels of the customers' organization. Qualifications Required/Minimum Qualifications: 13+ years experience in working in an industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, Energy, Government, Education, Technology) and/or driving digital transformation. OR Bachelor's Degree AND 10+ years experience working in an industry and/or driving digital transformation. OR Master's Degree AND 9+ years experience working in an industry and/or driving digital transformation. OR equivalent experience. 6+ years experience making recommendations to and/or collaborating with mid-to-senior level executives. 8+ years experience closing large, complex agreements/deals. Additional or Preferred Qualifications: Bachelor's Degree AND 13+ years experience working in an industry and/or driving digital transformation. OR Master's Degree AND 11+ years experience working in an industry and/or driving digital transformation. OR equivalent experience. Strategic Account Management IC5 - The typical base pay range for this role across the U.S. is USD $130,000 - $217,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $168,600 - $237,500 per year. Microsoft will accept applications for the role until December 15th, 2024. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
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Orchestrates high-impact solutions that enable digital transformation for assigned accounts and drive outcomes that create business value for customers. Owns the development of strategies that showcase the value added by Microsoft's innovative cloud offerings and ideas grounded on a deep understanding of industry trends and based on account needs and customer's expectations. Orchestrates the creation of long-term strategies aimed at building a level of loyalty that would be hard for competitors to overcome. Anticipates issues/risks on customer satisfaction, determines the root cause of problems, removes blockers, and establishes recovery action plans to improve customer's overall experience. Engages Microsoft decision makers to drive customer's strategy, goals, and optimization. Earns and maintains status as a trusted advisor to C-level business decision makers of the assigned account. Creates and qualifies new opportunities by identifying strategic opportunities within accounts. Uses business cases to develop and present compelling value proposition presentations and specialized business plans for customers. Competitive Knowledge: Leverages internal network of industry experts to strengthen knowledge of the industry and customer business priorities. Account Management: Proactively solicits feedback on additional needs, products, and features to develop targeted strategies for customers. Customer Engagement: Proactively develops a comprehensive understanding of customer's business needs, priorities, strategies, and industry insights. Strategic Thinking: Articulates Microsoft's and partners' point of view and creates deep connections with decision makers throughout multiple levels of the customers' organization. Qualifications Required/Minimum Qualifications: 13+ years experience in working in an industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, Energy, Government, Education, Technology) and/or driving digital transformation. OR Bachelor's Degree AND 10+ years experience working in an industry and/or driving digital transformation. OR Master's Degree AND 9+ years experience working in an industry and/or driving digital transformation. OR equivalent experience. 6+ years experience making recommendations to and/or collaborating with mid-to-senior level executives. 8+ years experience closing large, complex agreements/deals. Additional or Preferred Qualifications: Bachelor's Degree AND 13+ years experience working in an industry and/or driving digital transformation. OR Master's Degree AND 11+ years experience working in an industry and/or driving digital transformation. OR equivalent experience. Strategic Account Management IC5 - The typical base pay range for this role across the U.S. is USD $130,000 - $217,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $168,600 - $237,500 per year. Microsoft will accept applications for the role until December 15th, 2024. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
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