Senior Manager, Life Sciences Commercial/CRM Omnichannel

We Are: Accenture Life Sciences Commercial. We work together, innovating to bring insights, design thinking, and human ingenuity to enable commercial success for our clients. Our capabilities are designed to help our clients commercialize differently, in order to better capitalize on the advancements the industry has made through new science. You Are: A Life Sciences omnichannel guru with years of experience in the Life Sciences industry focused on commercial omnichannel technologies and strategies. Your expertise? Working hand in hand with clients in a fast paced global environment to understand business needs, create comprehensive strategies and documentation, and lead large teams through technology implementations, as well as shorter strategic sprints. The Work: Advise clients on CRM best practices, use cases, “day in the life” and pros and cons of respective solutions. Head up large global teams to deliver CRM / omnichannel strategy, readiness, technology roll outs and operations to Life Sciences clients. Develop omnichannel and CRM assets, including whitepapers, POVs, and thought capital pieces for publication at least once a quarter. Bring therapeutic area expertise to omnichannel projects. Lead project delivery to make sure clients are positioned for long-term success with practical road maps for carrying out strategy, managing change, redesigning process, deploying technologies, and taking remedial steps. Work with ecosystem partners to develop the best strategy and approach for a client. Build relationships with clients to sustain Accenture’s profile as a long-term trusted advisor and partner. Develop the next generation of omnichannel technology practitioners at Accenture, including building skillsets and capabilities and leading community building efforts. Deliver over $8 million in high value consulting sales every year in this space. Here’s What You Need: Minimum 10 years of pharmaceutical/life sciences experience and expertise, specifically focused in commercial, CRM technology (Veeva/Salesforce) and omnichannel. Minimum 5 years of experience working in a consulting firm, supporting omnichannel programs for pharmaceutical/bio-pharmaceutical. Minimum 5 years of deep cross-functional Life Sciences commercial knowledge (across commercial marketing, patient services, market access, sales). Minimum 5 years of experience with process and functional design, and change management. Minimum 3 years of experience leading and drafting responses to proposals, and negotiating deals. Bachelor’s degree. Bonus Points if You Have: Deep expertise in other omnichannel technologies. Specific pharmaceutical therapeutic area expertise. Deep experience presenting complex thought leadership to large audiences. Design thinking skills. What We Believe: We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. Inclusion and diversity are fundamental to our culture and core values. Equal Employment Opportunity Statement: Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

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