Senior Manager, Life Sciences Commercial/CRM Omnichannel

We Are: Accenture Life Sciences Commercial. We work together, innovating to bring insights, design thinking, and human ingenuity to enable commercial success for our clients. Our capabilities are designed to help our clients commercialize differently, in order to better capitalize on the advancements the industry has made through new science. We acknowledge that scientific innovation is not enough, as private sector pressures, regulatory & policy reform, the customer engagement model, and consumerism are driving change. In order to enable commercial success, we partner with our clients to drive foundational change by aligning evidence and economics to outcomes, bringing outcomes to life through experience, modernizing launch & competitive strategies, reimagining the digitized customer model, reinventing end to end marketing, applying intelligence to commercial models, and rewiring operations & capabilities. One of the key pillars of Life Sciences is our work in the CRM and omnichannel space – helping pharma and biopharma companies maximize the effectiveness of their omnichannel model. We focus on working with clients to help them think about omnichannel strategies across personal and non-personal promotions, and how they should be thinking about the necessary decisions they need to make about whether to move forward with Salesforce or Veeva as their CRM technology of choice. We do this through functional and process design work, innovation and strategy workshops, and change management and training discussions and assessments. You Are: A Life Sciences omnichannel guru with years of experience in the Life Sciences industry focused on commercial omnichannel technologies and strategies. Your expertise? Working hand in hand with clients in a fast-paced global environment to understand business needs, create comprehensive strategies and documentation, and lead large teams through technology implementations, as well as shorter strategic sprints. The Work: Advise clients on CRM best practices, use cases, “day in the life” and pros and cons of respective solutions. Head up large global teams to deliver CRM / omnichannel strategy, readiness, technology rollouts and operations to Life Sciences clients. Develop omnichannel and CRM assets, including whitepapers, POVs, and thought capital pieces for publication at least once a quarter. Bring therapeutic area expertise to omnichannel projects. Lead project delivery to make sure clients are positioned for long-term success with practical roadmaps for carrying out strategy, managing change, redesigning process, deploying technologies, and taking remedial steps. Work with ecosystem partners to develop the best strategy and approach for a client. Build relationships with clients to sustain Accenture’s profile as a long-term trusted advisor and partner. Develop the next generation of omnichannel technology practitioners at Accenture, including building skillsets and capabilities and leading community-building efforts. Deliver over $8 million in high-value consulting sales every year in this space. Here’s What You Need: Minimum 10 years of pharmaceutical/life sciences experience and expertise, specifically focused in commercial, CRM technology (Veeva/Salesforce) and omnichannel. Minimum 5 years of experience working in a consulting firm, supporting omnichannel programs for pharmaceutical/bio-pharmaceutical. Minimum 5 years of deep cross-functional Life Sciences commercial knowledge (across commercial marketing, patient services, market access, sales). Minimum 5 years of experience with process and functional design, and change management. Minimum 3 years of experience leading and drafting responses to proposals, and negotiating deals. Bachelor’s degree. Bonus Points if You Have: Deep expertise in other omnichannel technologies. Specific pharmaceutical therapeutic area expertise. Deep experience presenting complex thought leadership to large audiences. Design thinking skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below. We accept applications on an ongoing basis and there is no fixed deadline to apply. What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Equal Employment Opportunity Statement Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Accenture is committed to providing veteran employment opportunities to our service men and women.

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