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Mars (New)

Customer Account Director

Mars (New), Waltham, Massachusetts, United States, 02254


Customer Account Director Apply remote type Hybrid locations GBR-Leicestershire-Waltham time type Full time posted on Posted 4 Days Ago time left to apply End Date: December 22, 2024 (6 days left to apply) job requisition id R106469 Job Description: This role will lead the overall relationship spanning multiple levels of seniority on the buying and selling work streams as well as influencing internally and driving the agenda in Mars. Leading a team of 2 associates, this role will engage and develop direct reports to ensure the team develop a world-class customer relationship, excellent execution, and strong internal collaboration to drive profitable growth for Mars and its partners. This role will act as a role model across the wider sales organization with high potential to become a people leader in a future role. What are we looking for?

Extensive Grocery customer facing experience, at all levels including priority customers with a track record of results, impact, and influence. Experience of working in a multi-functional business unit environment. Knowledge of broad business management and commercial management skills (business forecasting, financial analysis, P&L management, supply side knowledge). Track record in developing and executing tailored customer plans and strategies, sales and category solutions that deliver profitable growth. Experience in trade revenue optimisation, including building, implementing, and evaluating a customer investment plan with a consistent track record of ROI and sales growth. What will be your key responsibilities?

The development and execution of the 1-3 year Partner Group strategy to deliver on the strategic and commercial ambition of the customer. Develop the relationship at Category Buying Manager and Category Director (when required) level as well as strategic customer relationships across the contact matrix (i.e. buying, end to end supply chain, category, formats, marketing). Set and manage team to deliver input and output metrics across sales, profit, forecast accuracy, trade spend, distribution, feature, and activation. Maximise return on investment within the business. Accountability for performance and opportunities through the S&OP cycle and supporting the Grocery Director in this. Ensuring opportunities are driven through the cycle in Channel Meetings and DMR. Leadership, line management, and engagement of the team to effectively deliver the strategy, utilizing key business enablers e.g. HPC and performance management frameworks. Build the necessary capability and succession planning within the team, ensuring a development culture through the PDP and development plan process. Contribute actively to the Sales Leadership Team delivering the vision, plan, priorities, and capability for the Sales team. What can you expect from Mars?

Work with over 140,000 diverse and talented Associates, all guided by the Five Principles. Join a purpose-driven company, where we’re striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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