Robert Half is hiring: Receptionist in Grand Rapids

We are currently seeking a full time, contract to hire, receptionist for a local non-profit organization in Grand Rapids, MI. As the first point of contact for our visitors, your primary duties include welcoming guests, routing phone calls, distributing correspondence, schedule appointments, and assisting other staff with administrative tasks as needed. A strong commitment to providing excellent & friendly customer service with a passion for our organization's cause is paramount. This role requires organizational skills and the ability to communicate effectively with various stakeholders and a diverse population.

Responsibilities:

• Answer and direct phone calls in a polite and friendly manner

• Welcome visitors in a warm and friendly manner, and answer any questions visitors have

• Maintain reception area and all common areas in a clean and tidy manner at all times

• Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer

• Keep detailed and accurate records of visitor requests and of calls received

• Receive deliveries; sort and distribute incoming mail

• Take inventory of supplies and restock as needed

• Maintain the general office filing system

• Use Microsoft Office Suite (Word, Excel, Outlook) to execute tasks

• Provide excellent customer service

• Scheduling appointments

• Demonstrated experience in Receptionist Duties, especially within the non-profit sector
• Experience as a Part-Time Receptionist would be beneficial
• Proficiency in managing Multi-Line Phone System and handling inbound calls
• Ability to conduct Phone Screens effectively and with a detail-oriented approach
• Expertise in managing Direct Phone Calls and Multiple Phone lines
• Strong understanding of Phone Etiquette and ability to handle Phone Inquiries with a detail-oriented approach
• Experience in managing Phone Messages and efficient use of Phone System
• Ability to maintain a Pleasant Phone Manner and exhibit detail-oriented Phone Etiquette at all times
• Knowledge of Telephone Answering System and ability to perform Telephone Triage when necessary
• Proficiency in Paper Filing and Numeric Filing
• Proficiency in Microsoft Outlook and Microsoft Excel, including knowledge of Excel Formulas
• Ability to manage Mail, Messages, and Deliveries according to Delivery Schedule
• Previous experience in a role where managing multiple tasks simultaneously was required
• Excellent organizational skills and attention to detail
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team.