Customer Service Job at Accounting Career Consultants in Pacific

Why is This a Great Opportunity?

This Customer Coordinator role offers the chance to be at the center of customer interactions, ensuring a positive experience and contributing directly to customer satisfaction and company success. By collaborating across departments such as Operations, Supply Chain, and Logistics, you’ll develop a broad understanding of the order and delivery process while honing your skills in communication, problem-solving, and organization. For individuals passionate about customer service and continuous improvement, this role provides a foundation for growth in a dynamic and supportive environment.

Job Description:

As a Customer Coordinator, you will be responsible for managing customer orders, scheduling shipments, addressing inquiries, and resolving any issues to ensure customer satisfaction. This role acts as a key point of contact between the company and its customers, facilitating communication and ensuring accurate and timely order processing. In this role, you’ll work closely with the Operations, Supply Chain, and Sales teams to ensure a smooth and efficient customer experience.

Key Responsibilities:
• Order Processing:
o Promptly and accurately process customer orders received via phone, email, or fax.
o Respond to customer inquiries about order status, shipments, and general account information.
• Scheduling & Logistics:
o Collaborate with Operations and Supply Chain to schedule orders and coordinate with Logistics for timely delivery.
o Monitor upcoming shipments and provide updates to customers on delivery status or potential delays.
• Account Management:
o Develop and maintain positive relationships with assigned customers and Regional Sales Managers.
o Manage account information, including reference details, pricing agreements, and technical requirements.
o Proactively address and resolve any service issues or complaints, documenting issues for future reference.
• Reporting & Coordination:
o Utilize reporting tools to monitor order timelines, late shipments, and customer order history.
o Summarize account activity and coordinate with customers on their order needs, including tracking gaps in the pipeline.
• Team Support:
o Provide backup support to other Customer Coordinators as needed.
o Support the Customer Service Team Lead and Manager on additional projects as assigned.

Qualifications:

• Education & Experience:
• High school diploma required; college coursework in a related field preferred.
• Minimum of 2 years of customer service experience preferred.

• Technical Skills:
• Proficiency in Microsoft Office, especially Excel, Outlook, and Word.
• Strong organizational skills, with the ability to manage multiple projects simultaneously.

• Professional Skills:
• Excellent written and verbal communication skills, including grammar, spelling, and basic math.
• Strong problem-solving abilities with a focus on customer satisfaction.

• Personal Attributes:
• High level of integrity, professionalism, and a positive demeanor.
• Ability to build and maintain productive relationships with customers and internal teams.
• Adaptable and detail-oriented, capable of working both independently and collaboratively.

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