BCForward is hiring: French Bilingual Customer Service in Indianapolis

Position Title: Service Center Assistant - Bilingual

Location: Indianapolis, IN 46278

Duration: 12 Months

Pay Rate: $19.00/hr on W2.

Note: 1st three days Onsite and remaining all days remote, Must Be Bilingual In French

Job Description:

Its remote role – 3 days onsite training there after remote

Must Be Bilingual In French

Primary Purpose: To expedite the claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.

Essential Functions And Responsibilities:

Acts as primary liaison with customer in solving problems related to the application process and service.

Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.

Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status.

Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.

Assigns new claims to the appropriate claim’s handler.

Directs customer calls to the correct person at all locations.

Participates in and maintains a quality service culture within the Customer Service Team.

Attendance during scheduled work hours is required.

Additional Functions And Responsibilities:

Performs other duties as assigned.

Supports the organization's quality program(s).

Qualifications:

Education & Licensing:

High school diploma or GED required.

Experience:

One (1) year customer service experience or equivalent combination of education and experience preferred.

Experience in an inbound call center preferred.

Skills & Knowledge:

Knowledgeable in disability plan eligibility, coverage, and benefits.

Good customer service skills.

Excellent oral and written communication, including presentation skills.

PC literate, including Microsoft Office product.

Strong organizational skills.

Good interpersonal skills.

Ability to work in a team environment.

Ability to meet or exceed Performance Competencies.

Education:

High School Graduate/GED