BCForward is hiring: Customer Service - Healthcare in Indianapolis

Title: Customer Service Associate

Location: Indianapolis, IN - 46204

Duration: Long Term (May go up to 5 years)

Type of Work: 100% Onsite

Training Provided: Yes (2-3 months)

Equipment: Provided by client

Job Description:

·         Responsible for assisting national marquee clients and members using a variety of platforms and services models including but not limited to the AT Your Service Model.

·         Primary duties include, but are not limited to:

·         Understands and communicate the benefit design packages to members as defined by employer.

·         Interacts with members verbally and in written form to ensure appropriate engagement is achieved.

·         Interprets plan, benefit design, resolves claim, benefit and enrollment issues while making a connection during the contract.

·         Assist in increasing members engagement into appropriate programs and offerings.

·         Acts as trusted advisor and educator on health care related inquiries.

·         Experience in successful resolution of high level/sensitive customer service issues preferred.

Education:

Requires a HS diploma and min of 5+ years of experience into healthcare customer service.

BA/BS is preferred but not mandatory.