Customer Service Employee Job at Itump in San Francisco

itump is seeking a dedicated Customer Service Representative to join our team and help us deliver outstanding support to our clients. As a Customer Service Representative at itump, you will be the first point of contact for our customers, providing timely assistance and resolving inquiries with professionalism and empathy.

Key Responsibilities:

1. Respond promptly to customer inquiries via phone, email, chat, or social media channels.
2. Provide accurate information and guidance to customers regarding our products, services, and policies.
3. Assist customers with product demonstrations, troubleshooting, and technical support issues.
4. Process customer orders, refunds, and exchanges according to company policies and procedures.
5. Escalate complex or unresolved issues to appropriate teams for resolution.
6. Keep detailed records of customer interactions and transactions in the CRM system.
7. Identify opportunities for improvement in customer service processes and recommend solutions.
8. Collaborate with cross-functional teams to ensure a seamless customer experience across all touchpoints.

Requirements:

1. High school diploma or equivalent; Bachelor's degree is a plus.
2. Proven experience in a customer service or support role, preferably in a technology or startup environment.
3. Excellent communication and interpersonal skills, with the ability to interact professionally with customers of diverse backgrounds.
4. Strong problem-solving skills and the ability to think quickly on your feet.
5. Empathy and patience in dealing with customer concerns and resolving issues.
6. Proficiency in using CRM software and other customer service tools.
7. Ability to work effectively in a fast-paced and dynamic environment.
8. Flexibility to work non-traditional hours, including evenings and weekends, as needed.
9. Bilingual proficiency is a plus.

Join itump and become part of a team dedicated to providing exceptional customer service and empowering entrepreneurs to succeed. Apply now to make a positive impact on the success of our clients and our company!

#J-18808-Ljbffr