Housekeeping Supervisor Job at Doubletree San Antonio Airport in San Antonio

HOUSEKEEPING SUPERVISOR

Job Description

DEPARTMENT:

Housekeeping

REPORTS TO:

Housekeeping Manager

FLSA STATUS:

Non-exempt

JOB STATUS:

Full-Time

JOB SUMMARY

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.

REASONABLE ACCOMMODATION

STATEMENT

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty and/or function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

QUALIFICATION STANDARDS

Education & Experience:

• High School diploma or equivalent required.

• Two to three years of progressive experience in a hotel or related field preferred.

• College course work in related field helpful.

• Previous supervisory responsibility preferred.

Physical requirements:

• Flexible and long hours sometimes required.

• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Ability to stand during entire shift.

General Requirements:

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

• Must be able to multitask and prioritize departmental functions to meet deadlines.

• Approach all encounters with guests and employees in an attentive, friendly, courteous and serviceoriented manner.

• Attend all hotel required meetings and trainings.

• Maintain regular attendance in compliance with Presidian Standards, as required by scheduling, which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

• Comply with Presidian Standards and regulations to encourage safe and efficient hotel operations.

• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

• Must be able to cross-train in other hotel related areas.

• Must be able to maintain confidentiality of information.

• Must be able to show initiative, including anticipating guest or operational needs.

• Perform other duties as requested by management.

• Maintain a warm and friendly demeanor at all times.

DUTIES & FUNCTIONS

Fundamental Requirements:

• Ensure that employees are at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

• Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.

• Use Inspection form when inspecting rooms.

• Inspect minimum 70 rooms using room inspection form per 8 hour shift.

• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.

• Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.

• Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.

• Maintain key control.

• Handle items for "Lost and Found" according to the standards.

• Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.

• Oversee the daily assignment of duties, ensuring Room Attendants and Houseperson carry a work assignment.

• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.

• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.

• Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.

• Assist with training of Housekeeping staff.

• Ensure completion of cleaning projects on a biannual basis.

• Ensure overall guest satisfaction.

• Must have a monthly linen Inventory.