Housekeeping Manager Job at Seascape Beach Resort in Aptos

Job Details

Job Location
Aptos, CA

Position Type
Full-Time

Education Level
High School

Salary Range
$67,000.00 - $72,000.00 Salary/year

Travel Percentage
None

Job Shift
Any

Job Category
Hospitality - Hotel

Description

SUMMARY: The Housekeeping Manager is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property; promote an atmosphere that ensures guest, owners and staff satisfaction, strong attention to detail, leadership skills, and the ability to effectively deal with department heads, homeowners and staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage housekeeping staff, ensuring all deadlines are being met
• Establish and implement operational standards and procedures for housekeeping
• Inspect work performed to ensure that it meets specifications and established standards
• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner
• Play a role in recruiting, hiring and training new housekeeping staff
• Investigate complaints about service and equipment and review with the Director
• Perform or assist with cleaning duties as necessary
• Work closely with vendors to assure proper pricing, delivery, and maintenance
• Ensure OSHA and ADA policies are adhered to
• Order and manage inventory of all rooms and kitchen items to ensure each unit is stocked appropriately and employee closets are stocked with supplies
• Recommend changes that could improve service and increase operational efficiency
• Report items to be fixed in Quore and suggest additional services, such as painting, repair work, renovations, and the replacement for furnishings and equipment
• Evaluate employee performance by providing feedback and partner with the Director on progressive discipline for staff members
• Educate staff on cleanliness, tidiness, and hygiene according to hotel standards
• Complete worker's comp paperwork in absence of the Director
• Act as manager on duty for housekeeping department in absence of the Director
• Answer guest complaints, phone calls, oversee lost and found logs, and follow up on guest complaints
• Promote positivity, teamwork and open communication within the team
• Assign and dispatch work according to occupancy
• Perform other related duties as requested by the supervisor

Qualifications

• 1 year of Managerial experience in Housekeeping required.
• Knowledge of resort/hotel service standards, guest relations and etiquette.
• Attention to detail.
• Ability to lead staff by mentoring that results in exceeding guests and homeowners satisfaction.
• Ability to develop effective operating processes designed to maximize operating efficiency.
• Ability to monitor labor while ensuring positions are staffed as needed and labor cost objectives are met.

• Ability to communicate with public, hotel staff and management in a professional manner.

• Excellent communication, verbal, written, customer service and organizational skills are a must.