Accor Hotels is hiring: Restaurant & Bar Executive in Santa Monica
Accor Hotels, Santa Monica, CA, United States, 90403
Company Description
Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets success. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting F&B outlets and immersive relaxation zone; not to mention the happening lobby. Challenging the status quo, we are redefining hospitality with seamless, fun, cool and smart interactions.
Job Description
The Restaurant & Bar Executive will deliver prompt and professional F&B service to Hotel’s guests and assist in managing all aspects of the Restaurant & Bar, Meeting Space, and Swimming Pool functions, in accordance with operation standards. He/she must be familiar with ALL Loyalty Program to recruit members and share information when handling existing ALL members.
Outlet Operations
- Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operations.
- Assist management in supervising junior team members and casual labour under his/her leadership/section to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
- Take and record restaurant reservations/cancellations in accordance with departmental standards. Reconfirm reservations through phone calls or email on a daily basis.
- Take food and beverage orders according to guest’s requirements and preferences.
- Deliver food & beverage services in accordance with departmental standards and procedures.
- Ensure that all food & beverage are served according to LQA service standard.
- Up-sell and promote food and beverage offers at every available opportunity to maximize sales revenue. Cross sell other dining venues when the outlet is full.
- Remember individual guest’s names and their preferences to extend personalized service.
- Apply necessary precautions regarding the hotel food safety and hygiene standards (HACCP).
- Collect food and beverage supply requisition, ensuring that the stock collected is as per requisition.
- Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents, or other irregularities to management.
- Supervise and assist in assigned work station’s activities and oversee the operation of the outlet in the absence of management.
Qualifications
- Nitec
- Level 1 Food Safety & Hygiene certification
Additional Information
- Service oriented with an eye for detail
- A team player, motivator & self-starter
- Well-presented and professionally groomed at all times
- Minimum 1 year of work-related experience