East Fork Pottery LLC
Director of Operations
East Fork Pottery LLC, Asheville, North Carolina, us, 28814
Salary Range:
$115,000.00 To $130,000.00 Annually Director of Operations Working at East Fork
East Fork began in 2010 as one potter throwing pots and filling a wood-fired kiln on an old tobacco farm in the mountains of North Carolina. Today we are one of the largest remaining dinnerware manufacturers in the US, making over 600,000 pots a year. We're a Certified B Corporation, a distinction that speaks to our accomplishments and decisions that prioritize more than just our bottom line and hold us accountable to work for the betterment of our employees, customers, suppliers, communities, and environment. Our work is always led by our mission - In everything we do: Set a beautiful and abundant table. We do all of this with a spirit of steadfast commitment to make products of unmatched material quality while using our business to contribute to a more joyful and equitable world. Position Description
Reporting to the Founder and CEO, the Director of Operations will shepherd key strategic projects spanning multiple departments from design to implementation. Based in Asheville, North Carolina, they lead with an “on the plant floor” mentality, managing our logistics, supply chain, planning, inventory management, and warehouse and fulfillment operations. We seek an engaged and organized leader who is passionate to grow the impact we make in the lives of our employees, customers, and community, by building resilient and durable systems to manage complex operational challenges that support East Fork’s ascent to the next plateau of growth and stability. Responsibilities
Organizational Leadership
Serve as a partner to the CEO, complementing a strength in long-term vision, product design, manufacturing, and brand with a focus on processes and systems that are built to scale. Partner with stakeholders and departments to design and deliver complex operational systems and projects that build a more resilient and connected organization, strengthening processes, systems, technology, and reporting. Directly oversee the following functional areas: Fulfillment and warehouse teams, forecasting and Inventory management, planning, and supply chain logistics. Build, mentor, and lead high-performing teams, fostering a culture of collaboration, accountability, and excellence, ensuring alignment with company objectives and values.
Warehouse Operations
Oversee the day-to-day activities in our own warehouse, including receiving, storage, picking, packing, and shipping, with an eye on optimizing workflows and efficiency meeting and exceeding KPI’s and SLA’s. Lead the charge on improving warehouse processes, reducing costs, and driving speed and accuracy through continuous optimization.
Inventory Management & Tracking
Manage the full inventory tracking process, ensuring accurate stock levels, right product at the right time, and oversee regular cycle counts and audits ensuring compliance with internal controls. Develop replenishment strategies, and ensure we’re forecasting demand accurately to avoid stockouts or overstock situations. Work with sales and manufacturing teams to monitor trends, manage excess stock, and reduce waste through better inventory planning. Lead a growing operations team, providing mentorship, guidance, and professional development to build a team known for their commitment and competence. Work closely with procurement, sales, customer service, and manufacturing to ensure alignment on inventory goals, operational priorities, and customer experience. Ensure the team is well-trained on best practices, safety standards, and operational procedures through the creation and maintenance of an SOP library. Develop and manage budgets for warehouse operations and 3PL services, finding ways to optimize and reduce costs without sacrificing quality or service. Partner with the IT team to optimize our Warehouse Management Systems (WMS) and inventory tracking software, ensuring seamless integration and real-time updates.
Reporting & Metrics
Define and track key performance indicators for inventory accuracy, warehouse productivity, order fulfillment, and 3PL performance. Report progress to senior leadership regularly, providing data-driven insights and actionable recommendations for continuous improvement.
Qualifications
5+ years in operations management, with at least 3 years in a leadership role managing warehouse and logistics operations, ideally in a vertically integrated omni-channel consumer business. Bachelor's degree in a relevant field preferred. Deep understanding of warehouse management systems (WMS), inventory control, 3PL operations, and supply chain processes. Proven ability to lead and inspire teams, manage performance, and maintain a high level of accountability. Strong Financial acumen and experience managing budgets and working with the P&L. Experience working with ERPs. Demonstrated experience supporting profitable growth and driving operational efficiency in organizations from $15M - $50M. Reports To
CEO Department & Cost Center
Operations - 6000 Collaborates With
Sales, Product, Manufacturing, Finance, IT Direct Reports
Warehouse & Fulfillment team, Planner, more TBD Estimated Weekly Hours
45+ hours, Monday through Friday, 8am-5pm Classification
This position is full time, exempt. Location
In-Office (Asheville, NC), or Hybrid Pay Rate/Grade
East Fork shall pay you
$115-$130,000
annually at Grade 5 depending on experience. Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This position requires a person to have the ability to perform work while stationary for prolonged periods daily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. AND Extensive physical exertions which includes but are not limited to: Lifting of up to 50 lbs. as needed. Transporting merchandise and equipment. Repetitive bending and arm motions. Ability to adhere to all safety protocols. What we offer
Paid Time Off (PTO) Paid Holidays Paid Medical Leave Employee Assistance Network Court Activity Leave Employee Discount Employer funded $10k group life insurance plan Employer Subsidized Health Insurance Plans Voluntary Vision & Dental Plans Employer matched 401(k) Values at Work
Craft:
Craft is not the things we make, it’s the way we make them. It’s the spirit in which we approach our work, to make it nice, to aspire to mastery, and it demonstrates our care about the person who will use the product of our work and how our work impacts their life. Generosity:
We work towards a model of shared prosperity, setting a bigger, more inclusive, more equitable table for everyone we meet - from our employees to the communities in which we live. Consideration:
We approach each other with focus, clarity, and kindness. We think deeply about the outcome and impacts of our actions, on our organization, the individuals within it, our customers, our environment, and our community. Curiosity:
We stay in our beginner's mind, humble, aware of how much we do not know, striving earnestly and open-heartedly towards our shared success. Diversity, Equity and Inclusion
It is important that all prospective job candidates are aware of our company values and of our commitment to building an inclusive company culture. As a white-led organization, we acknowledge that the realities of white supremacy, hetero/cis-normativity, and patriarchy, work in tandem to oppress both people and planet; and that through our own proximity to power, we have benefitted from systemic inequity. We are committed to confronting and rectifying our privilege in service of co-creating an equitable workplace—a space where people can show up authentically in mind, body, and spirit. We honor the collective sum rather than a monolithic experience to reveal a path of excellency, yours and ours. As we continue to build momentum within our anti-racist work we pledge to be intentional in crafting actions that support diversity, equity and inclusion in our framework, and we invite all East Fork team members to contribute to this goal.
#J-18808-Ljbffr
$115,000.00 To $130,000.00 Annually Director of Operations Working at East Fork
East Fork began in 2010 as one potter throwing pots and filling a wood-fired kiln on an old tobacco farm in the mountains of North Carolina. Today we are one of the largest remaining dinnerware manufacturers in the US, making over 600,000 pots a year. We're a Certified B Corporation, a distinction that speaks to our accomplishments and decisions that prioritize more than just our bottom line and hold us accountable to work for the betterment of our employees, customers, suppliers, communities, and environment. Our work is always led by our mission - In everything we do: Set a beautiful and abundant table. We do all of this with a spirit of steadfast commitment to make products of unmatched material quality while using our business to contribute to a more joyful and equitable world. Position Description
Reporting to the Founder and CEO, the Director of Operations will shepherd key strategic projects spanning multiple departments from design to implementation. Based in Asheville, North Carolina, they lead with an “on the plant floor” mentality, managing our logistics, supply chain, planning, inventory management, and warehouse and fulfillment operations. We seek an engaged and organized leader who is passionate to grow the impact we make in the lives of our employees, customers, and community, by building resilient and durable systems to manage complex operational challenges that support East Fork’s ascent to the next plateau of growth and stability. Responsibilities
Organizational Leadership
Serve as a partner to the CEO, complementing a strength in long-term vision, product design, manufacturing, and brand with a focus on processes and systems that are built to scale. Partner with stakeholders and departments to design and deliver complex operational systems and projects that build a more resilient and connected organization, strengthening processes, systems, technology, and reporting. Directly oversee the following functional areas: Fulfillment and warehouse teams, forecasting and Inventory management, planning, and supply chain logistics. Build, mentor, and lead high-performing teams, fostering a culture of collaboration, accountability, and excellence, ensuring alignment with company objectives and values.
Warehouse Operations
Oversee the day-to-day activities in our own warehouse, including receiving, storage, picking, packing, and shipping, with an eye on optimizing workflows and efficiency meeting and exceeding KPI’s and SLA’s. Lead the charge on improving warehouse processes, reducing costs, and driving speed and accuracy through continuous optimization.
Inventory Management & Tracking
Manage the full inventory tracking process, ensuring accurate stock levels, right product at the right time, and oversee regular cycle counts and audits ensuring compliance with internal controls. Develop replenishment strategies, and ensure we’re forecasting demand accurately to avoid stockouts or overstock situations. Work with sales and manufacturing teams to monitor trends, manage excess stock, and reduce waste through better inventory planning. Lead a growing operations team, providing mentorship, guidance, and professional development to build a team known for their commitment and competence. Work closely with procurement, sales, customer service, and manufacturing to ensure alignment on inventory goals, operational priorities, and customer experience. Ensure the team is well-trained on best practices, safety standards, and operational procedures through the creation and maintenance of an SOP library. Develop and manage budgets for warehouse operations and 3PL services, finding ways to optimize and reduce costs without sacrificing quality or service. Partner with the IT team to optimize our Warehouse Management Systems (WMS) and inventory tracking software, ensuring seamless integration and real-time updates.
Reporting & Metrics
Define and track key performance indicators for inventory accuracy, warehouse productivity, order fulfillment, and 3PL performance. Report progress to senior leadership regularly, providing data-driven insights and actionable recommendations for continuous improvement.
Qualifications
5+ years in operations management, with at least 3 years in a leadership role managing warehouse and logistics operations, ideally in a vertically integrated omni-channel consumer business. Bachelor's degree in a relevant field preferred. Deep understanding of warehouse management systems (WMS), inventory control, 3PL operations, and supply chain processes. Proven ability to lead and inspire teams, manage performance, and maintain a high level of accountability. Strong Financial acumen and experience managing budgets and working with the P&L. Experience working with ERPs. Demonstrated experience supporting profitable growth and driving operational efficiency in organizations from $15M - $50M. Reports To
CEO Department & Cost Center
Operations - 6000 Collaborates With
Sales, Product, Manufacturing, Finance, IT Direct Reports
Warehouse & Fulfillment team, Planner, more TBD Estimated Weekly Hours
45+ hours, Monday through Friday, 8am-5pm Classification
This position is full time, exempt. Location
In-Office (Asheville, NC), or Hybrid Pay Rate/Grade
East Fork shall pay you
$115-$130,000
annually at Grade 5 depending on experience. Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This position requires a person to have the ability to perform work while stationary for prolonged periods daily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. AND Extensive physical exertions which includes but are not limited to: Lifting of up to 50 lbs. as needed. Transporting merchandise and equipment. Repetitive bending and arm motions. Ability to adhere to all safety protocols. What we offer
Paid Time Off (PTO) Paid Holidays Paid Medical Leave Employee Assistance Network Court Activity Leave Employee Discount Employer funded $10k group life insurance plan Employer Subsidized Health Insurance Plans Voluntary Vision & Dental Plans Employer matched 401(k) Values at Work
Craft:
Craft is not the things we make, it’s the way we make them. It’s the spirit in which we approach our work, to make it nice, to aspire to mastery, and it demonstrates our care about the person who will use the product of our work and how our work impacts their life. Generosity:
We work towards a model of shared prosperity, setting a bigger, more inclusive, more equitable table for everyone we meet - from our employees to the communities in which we live. Consideration:
We approach each other with focus, clarity, and kindness. We think deeply about the outcome and impacts of our actions, on our organization, the individuals within it, our customers, our environment, and our community. Curiosity:
We stay in our beginner's mind, humble, aware of how much we do not know, striving earnestly and open-heartedly towards our shared success. Diversity, Equity and Inclusion
It is important that all prospective job candidates are aware of our company values and of our commitment to building an inclusive company culture. As a white-led organization, we acknowledge that the realities of white supremacy, hetero/cis-normativity, and patriarchy, work in tandem to oppress both people and planet; and that through our own proximity to power, we have benefitted from systemic inequity. We are committed to confronting and rectifying our privilege in service of co-creating an equitable workplace—a space where people can show up authentically in mind, body, and spirit. We honor the collective sum rather than a monolithic experience to reveal a path of excellency, yours and ours. As we continue to build momentum within our anti-racist work we pledge to be intentional in crafting actions that support diversity, equity and inclusion in our framework, and we invite all East Fork team members to contribute to this goal.
#J-18808-Ljbffr