Shellpoint Mortgage Servicing
Manager Cash Operations (On-site)
Shellpoint Mortgage Servicing, Houston, Texas, United States, 77246
Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
Primary Function
The Manager Cash Operations is responsible for overseeing a team that processes payments, liquidations, disbursements, charge offs, and write offs in accordance with CFPB guidelines, federal and state laws, and company policy. The Cash Operations team processes loan level financial transactions on mortgages. Direct Reports
Cash Control Specialist I, II, III Principal Duties
Responsible for leading and developing assigned team members. Performing evaluations of performance and development plans to ensure employee retention. Establish and maintain working relationships with business partners to streamline and improve cross dependent processes. Establish and document policies and procedures that support the company and departmental standards, procedures, and strategic directives. Drive progress and manage audits and projects to ensure timely completion. Examine and correct outages timely and accurately. Compile monthly detailed reports of Cash metrics. Manage vendor relationships. Troubleshoot and resolve issues that may arise, escalating when necessary. Perform related duties as assigned by management. Education and Experience Requirements
Bachelor’s degree in management, finance, or accounting preferred. 6-8 years directly related experience. Experience leading or supervising others. Knowledge, Skill, and Ability Requirements
Must have excellent customer service skills and ability to complete tasks within a deadline. Mortgage servicing experience preferred. Requires analytical, quantitative, and problem-solving skills, and the ability to complete complex projects with minimal supervision. Proficiency utilizing Excel. Strong interpersonal communication skills are required, with the ability to communicate with C-level management. While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. Company Benefits
Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them! Medical, dental, and vision insurance Health Savings Account with employer contribution 401(k) Retirement plan with employer match Paid Maternity Leave/Parental Bonding Leave Pet insurance Adoption Assistance Tuition reimbursement Employee Loan Program The Newrez Employee Emergency and Disaster Fund is a new program to support our team members Newrez NOW
Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
#J-18808-Ljbffr
The Manager Cash Operations is responsible for overseeing a team that processes payments, liquidations, disbursements, charge offs, and write offs in accordance with CFPB guidelines, federal and state laws, and company policy. The Cash Operations team processes loan level financial transactions on mortgages. Direct Reports
Cash Control Specialist I, II, III Principal Duties
Responsible for leading and developing assigned team members. Performing evaluations of performance and development plans to ensure employee retention. Establish and maintain working relationships with business partners to streamline and improve cross dependent processes. Establish and document policies and procedures that support the company and departmental standards, procedures, and strategic directives. Drive progress and manage audits and projects to ensure timely completion. Examine and correct outages timely and accurately. Compile monthly detailed reports of Cash metrics. Manage vendor relationships. Troubleshoot and resolve issues that may arise, escalating when necessary. Perform related duties as assigned by management. Education and Experience Requirements
Bachelor’s degree in management, finance, or accounting preferred. 6-8 years directly related experience. Experience leading or supervising others. Knowledge, Skill, and Ability Requirements
Must have excellent customer service skills and ability to complete tasks within a deadline. Mortgage servicing experience preferred. Requires analytical, quantitative, and problem-solving skills, and the ability to complete complex projects with minimal supervision. Proficiency utilizing Excel. Strong interpersonal communication skills are required, with the ability to communicate with C-level management. While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. Company Benefits
Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them! Medical, dental, and vision insurance Health Savings Account with employer contribution 401(k) Retirement plan with employer match Paid Maternity Leave/Parental Bonding Leave Pet insurance Adoption Assistance Tuition reimbursement Employee Loan Program The Newrez Employee Emergency and Disaster Fund is a new program to support our team members Newrez NOW
Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
#J-18808-Ljbffr