Xcaliber International
IT Department Business Manager
Xcaliber International, Owasso, Oklahoma, United States, 74055
Centrally located in Pryor, Oklahoma, Xcaliber International is the nation's largest value tobacco manufacturer. Xcaliber's extensive product portfolio features 9 value-priced cigarette brands and 2 filtered cigars. Founded in 2001, Xcaliber International has spent over two decades continuously growing and improving its manufacturing capabilities. As of today, Xcaliber's 500,000 square-foot production complex features a state-of-the-art manufacturing facility, automated warehouse and logistics center, administrative offices, an ISO-certified laboratory, as well as adjacent wholesale distribution and tobacco processing subsidiaries. Xcaliber also features an additional administrative office in Tulsa, OK. For over 20 years, Xcaliber International has earned a reputation for being an excellent employer, focused on employee satisfaction and safety.
We are currently seeking an
IT Department Business Manager .
The
IT Department Business Manager
oversees operational efficiency, process improvement, and administrative functions within the IT department. This role focuses on business operations, personnel management, service delivery excellence, and strategic business alignment of IT initiatives.
KEY RESPONSIBILITIES
Operations
Manage departmental processes and administrative operations Oversee purchasing, procurement, and vendor relationships Develop and maintain departmental reports and metrics Conduct personnel evaluations and performance management Lead customer service initiatives and service level management Coordinate budget planning and financial tracking Manage department documentation and process improvement Facilitate internal and external communication Strategic Planning & Governance
Develop and maintain IT policies, procedures, and standards Participate in strategic planning and IT roadmap development Ensure alignment between IT initiatives and business objectives Monitor and report on IT department KPIs and metrics Manage IT audit compliance and documentation Resource Management
Develop and maintain IT resource capacity planning Manage IT asset lifecycle and inventory management Coordinate staff training and professional development programs Oversee contract management and renewal processes Monitor and optimize IT operational costs Service Management
Implement and maintain IT service catalog Oversee service level agreements (SLAs) and operational level agreements (OLAs) Manage incident and problem management processes Coordinate change management procedures Monitor and improve customer satisfaction metrics Risk & Compliance
Maintain IT risk register and mitigation strategies Ensure compliance with regulatory requirements Coordinate IT security awareness programs Manage software licensing and compliance Oversee IT insurance requirements Project Portfolio Management
Assist in prioritizing IT projects and initiatives Monitor project budgets and resource allocation Coordinate project documentation and reporting Facilitate project status communications Track project benefits realization Requirements
REQUIRED QUALIFICATIONS
Bachelor's degree in Business Administration, Management, or related field 5+ years of experience in business operations or service management 3+ years of management experience Proven experience in procurement and vendor management Strong background in personnel management and evaluation Experience with budget management and financial reporting Knowledge of IT service management frameworks Preferred Qualifications
Master's degree in Business Administration or related field ITIL v4 Foundation certification Project Management Professional (PMP) certification Experience with IT portfolio management tools Background in process improvement methodologies (Six Sigma, Lean) Experience with IT governance frameworks (COBIT, ISO 27001) Skills & Competencies
Excellent organizational and process management skills Strong analytical and problem-solving abilities Superior written and verbal communication skills Experience with performance metrics and reporting Strong customer service orientation Ability to manage multiple priorities and deadlines Strong negotiation and stakeholder management skills Change management expertise Risk assessment and mitigation capabilities Leadership Skills
Strategic technical planning Team leadership and mentoring Project and program management Risk assessment and mitigation Vendor relationship management Budget and resource planning Change management Communication and presentation Problem-solving and decision-making
Benefits:
Medical, Dental, Vision, Life, AD&D, Short Term and Long-Term Disability Insurance, Vacation, Paid Sick Days, Paid Holidays, 401(k) with a generous match and much more...!
Equal Employment Opportunity
We are an equal opportunity employer. Minority/ Female/ Disabled/ Veteran. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability.
Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a background check and drug test.
We are currently seeking an
IT Department Business Manager .
The
IT Department Business Manager
oversees operational efficiency, process improvement, and administrative functions within the IT department. This role focuses on business operations, personnel management, service delivery excellence, and strategic business alignment of IT initiatives.
KEY RESPONSIBILITIES
Operations
Manage departmental processes and administrative operations Oversee purchasing, procurement, and vendor relationships Develop and maintain departmental reports and metrics Conduct personnel evaluations and performance management Lead customer service initiatives and service level management Coordinate budget planning and financial tracking Manage department documentation and process improvement Facilitate internal and external communication Strategic Planning & Governance
Develop and maintain IT policies, procedures, and standards Participate in strategic planning and IT roadmap development Ensure alignment between IT initiatives and business objectives Monitor and report on IT department KPIs and metrics Manage IT audit compliance and documentation Resource Management
Develop and maintain IT resource capacity planning Manage IT asset lifecycle and inventory management Coordinate staff training and professional development programs Oversee contract management and renewal processes Monitor and optimize IT operational costs Service Management
Implement and maintain IT service catalog Oversee service level agreements (SLAs) and operational level agreements (OLAs) Manage incident and problem management processes Coordinate change management procedures Monitor and improve customer satisfaction metrics Risk & Compliance
Maintain IT risk register and mitigation strategies Ensure compliance with regulatory requirements Coordinate IT security awareness programs Manage software licensing and compliance Oversee IT insurance requirements Project Portfolio Management
Assist in prioritizing IT projects and initiatives Monitor project budgets and resource allocation Coordinate project documentation and reporting Facilitate project status communications Track project benefits realization Requirements
REQUIRED QUALIFICATIONS
Bachelor's degree in Business Administration, Management, or related field 5+ years of experience in business operations or service management 3+ years of management experience Proven experience in procurement and vendor management Strong background in personnel management and evaluation Experience with budget management and financial reporting Knowledge of IT service management frameworks Preferred Qualifications
Master's degree in Business Administration or related field ITIL v4 Foundation certification Project Management Professional (PMP) certification Experience with IT portfolio management tools Background in process improvement methodologies (Six Sigma, Lean) Experience with IT governance frameworks (COBIT, ISO 27001) Skills & Competencies
Excellent organizational and process management skills Strong analytical and problem-solving abilities Superior written and verbal communication skills Experience with performance metrics and reporting Strong customer service orientation Ability to manage multiple priorities and deadlines Strong negotiation and stakeholder management skills Change management expertise Risk assessment and mitigation capabilities Leadership Skills
Strategic technical planning Team leadership and mentoring Project and program management Risk assessment and mitigation Vendor relationship management Budget and resource planning Change management Communication and presentation Problem-solving and decision-making
Benefits:
Medical, Dental, Vision, Life, AD&D, Short Term and Long-Term Disability Insurance, Vacation, Paid Sick Days, Paid Holidays, 401(k) with a generous match and much more...!
Equal Employment Opportunity
We are an equal opportunity employer. Minority/ Female/ Disabled/ Veteran. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability.
Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a background check and drug test.