INSPYR Solutions
System Support Analyst - Direct- Hire/FTE - Elk Grove, CA.
INSPYR Solutions, Elk Grove, California, us, 95759
System Support Analyst - Direct- Hire/FTE - Elk Grove, CA.
Title:
System Support Analyst Location:
Elk Grove, CA - 100% onsite Duration:
Direct Hire/FTE Compensation:
$80,000 - $105,000 Annual Base Salary Work Requirements:
US Citizen, GC Holders or Authorized to Work in the US
The Systems Support Administrator/Analyst will be responsible for providing junior to intermediate level phone and in-person troubleshooting and administrative support for Microsoft 365 applications and services, enterprise servers and services, consumer/commercial product services running on on-premises or hosted, and advanced troubleshooting for escalated trouble tickets from the PC support and Service Desk team. The Systems Support Administrator / Analyst will also participate in project-based work such as infrastructure and OS upgrades and must be effective in interpersonal communication and problem solving.
Position Responsibilities - Other duties may be assigned: Provide hands-on support with Windows 2016, Windows 10-11 and O365 administration Manage and troubleshoot both on-prem and cloud-based Active Directory services and Office 365 environments, including user account management, group policies and permissions Provide advanced support to the PC Support and Service Desk teams Be pro-active with a focus on constant improvement and follow through at all levels Assist with developing processes and procedures that outline how incidents, requests and problems are identified, preserved in a knowledgebase, escalated, and actioned Maintain a customer satisfaction measure of 96.5% or higher each period Maintain a service desk ticket closure rate at 96% or higher Document, track and monitor technical issues to ensure timely resolution Provide timely and thorough input for regular status reporting Provide exceptional customer service to all users Provide basic-level troubleshooting for telephony systems and networking issues, including identifying connectivity issues and collaborating with network and telephony specialists Assist with IT inventory management, including tracking and managing equipment, software licenses and hardware as needed Take lead on managing the ticket queue by monitoring and distributing tickets according to ticket volume and urgency Ensure the appropriate resource allocation based on priority and load balance Position Requirements:
Experience with Active Directory and Office 365 Experience with Level 2-3 Desktop Support Tickets Support software development and operations teams at a technical and non-technical level on support tickets and/or incident Experience with an ITIL service management software: ZoHo ServiceDesk, Jira, Confluence Experience with collaboration and service management software: Atlassian suite, SMAX, ManageEngine Hands-on experience in basic computer network and telecoms troubleshooting Associate's degree in a technical field Minimal knowledge of Apple OS
About INSPYR Solutions Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com. INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
24-10984
Title:
System Support Analyst Location:
Elk Grove, CA - 100% onsite Duration:
Direct Hire/FTE Compensation:
$80,000 - $105,000 Annual Base Salary Work Requirements:
US Citizen, GC Holders or Authorized to Work in the US
The Systems Support Administrator/Analyst will be responsible for providing junior to intermediate level phone and in-person troubleshooting and administrative support for Microsoft 365 applications and services, enterprise servers and services, consumer/commercial product services running on on-premises or hosted, and advanced troubleshooting for escalated trouble tickets from the PC support and Service Desk team. The Systems Support Administrator / Analyst will also participate in project-based work such as infrastructure and OS upgrades and must be effective in interpersonal communication and problem solving.
Position Responsibilities - Other duties may be assigned: Provide hands-on support with Windows 2016, Windows 10-11 and O365 administration Manage and troubleshoot both on-prem and cloud-based Active Directory services and Office 365 environments, including user account management, group policies and permissions Provide advanced support to the PC Support and Service Desk teams Be pro-active with a focus on constant improvement and follow through at all levels Assist with developing processes and procedures that outline how incidents, requests and problems are identified, preserved in a knowledgebase, escalated, and actioned Maintain a customer satisfaction measure of 96.5% or higher each period Maintain a service desk ticket closure rate at 96% or higher Document, track and monitor technical issues to ensure timely resolution Provide timely and thorough input for regular status reporting Provide exceptional customer service to all users Provide basic-level troubleshooting for telephony systems and networking issues, including identifying connectivity issues and collaborating with network and telephony specialists Assist with IT inventory management, including tracking and managing equipment, software licenses and hardware as needed Take lead on managing the ticket queue by monitoring and distributing tickets according to ticket volume and urgency Ensure the appropriate resource allocation based on priority and load balance Position Requirements:
Experience with Active Directory and Office 365 Experience with Level 2-3 Desktop Support Tickets Support software development and operations teams at a technical and non-technical level on support tickets and/or incident Experience with an ITIL service management software: ZoHo ServiceDesk, Jira, Confluence Experience with collaboration and service management software: Atlassian suite, SMAX, ManageEngine Hands-on experience in basic computer network and telecoms troubleshooting Associate's degree in a technical field Minimal knowledge of Apple OS
About INSPYR Solutions Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com. INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
24-10984