Pacific ExecSearch
Systems Support Analyst
Pacific ExecSearch, Sacramento, California, United States, 95828
Job Description
We are recruiting for a Systems Support Analyst to join a stable technology company based in Sacramento. This is a great opportunity to join a leading industry organization! Our client offers competitive benefits to include 401(k) + company match, Employee Stock Purchase Plan, paid holidays + 1 floating holiday, PTO, up to 10 days paid sick leave per year, medical/dental/vision plans, and an array of much more! Position is onsite (1 day/week remote allowed after training). The Systems Support Analyst is responsible to provide phone and in-person troubleshooting and administrative support for software applications and services, enterprise servers and advanced troubleshooting for escalated trouble tickets from the service support team. Salary: $95,000-$105,000 DOE.
The qualified candidate will have at least three years' experience with Office 365, Active Directory, and can work with Level 2-3 Desktop Support Tickets. Strong communication skills, project management, and ability to act as back up to the department manager is required.
PRIMARY RESPONSIBILITIES: Provide hands-on support with Windows 2016, Windows 10-11 and O365 administration. Manage and troubleshoot both on-premises and cloud-based Active Directory services and Office 365 environments, including user account management, group policies and permissions. Provide advanced support to the PC Support and Service Desk teams. Support software development and operations teams at a technical and non-technical level on support tickets. Assist with developing processes and procedures that outline how incidents, requests and problems are identified, preserved in a knowledgebase, escalated, and actioned. Maintain customer satisfaction measures and service desk ticket closures at determined rates. Document, track, and monitor technical issues to ensure timely resolution. Provide timely and thorough input for regular status reporting. Provide exceptional customer service to all users. Provide basic-level troubleshooting for telephone systems and networking issues, including identifying connectivity issues, and collaborating with network and telephone specialists. Assist with IT inventory management, including tracking and managing equipment, software licenses and hardware as needed. Lead and manage the ticket queue by monitoring and distributing tickets according to ticket volume and urgency. SKILLS & QUALIFICATIONS:
Associate's degree in a technical field required. Excellent communication skills and problem-solving abilities are essential. Experience with ITIL service management software: ZoHo ServiceDesk, Jira, Confluence. Analytical mindset. Problem-solving aptitude. Experience with collaboration and service management software: Atlassian suite, SMAX, ManageEngine. Hands-on experience in basic computer network and telecoms troubleshooting Minimal knowledge of Apple OS Knowledge of databases, system security and troubleshooting. Hands-on experience with technical projects a plus. General understanding of business practices.
Meet Your Recruiter
Pacific Staffing
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We are recruiting for a Systems Support Analyst to join a stable technology company based in Sacramento. This is a great opportunity to join a leading industry organization! Our client offers competitive benefits to include 401(k) + company match, Employee Stock Purchase Plan, paid holidays + 1 floating holiday, PTO, up to 10 days paid sick leave per year, medical/dental/vision plans, and an array of much more! Position is onsite (1 day/week remote allowed after training). The Systems Support Analyst is responsible to provide phone and in-person troubleshooting and administrative support for software applications and services, enterprise servers and advanced troubleshooting for escalated trouble tickets from the service support team. Salary: $95,000-$105,000 DOE.
The qualified candidate will have at least three years' experience with Office 365, Active Directory, and can work with Level 2-3 Desktop Support Tickets. Strong communication skills, project management, and ability to act as back up to the department manager is required.
PRIMARY RESPONSIBILITIES: Provide hands-on support with Windows 2016, Windows 10-11 and O365 administration. Manage and troubleshoot both on-premises and cloud-based Active Directory services and Office 365 environments, including user account management, group policies and permissions. Provide advanced support to the PC Support and Service Desk teams. Support software development and operations teams at a technical and non-technical level on support tickets. Assist with developing processes and procedures that outline how incidents, requests and problems are identified, preserved in a knowledgebase, escalated, and actioned. Maintain customer satisfaction measures and service desk ticket closures at determined rates. Document, track, and monitor technical issues to ensure timely resolution. Provide timely and thorough input for regular status reporting. Provide exceptional customer service to all users. Provide basic-level troubleshooting for telephone systems and networking issues, including identifying connectivity issues, and collaborating with network and telephone specialists. Assist with IT inventory management, including tracking and managing equipment, software licenses and hardware as needed. Lead and manage the ticket queue by monitoring and distributing tickets according to ticket volume and urgency. SKILLS & QUALIFICATIONS:
Associate's degree in a technical field required. Excellent communication skills and problem-solving abilities are essential. Experience with ITIL service management software: ZoHo ServiceDesk, Jira, Confluence. Analytical mindset. Problem-solving aptitude. Experience with collaboration and service management software: Atlassian suite, SMAX, ManageEngine. Hands-on experience in basic computer network and telecoms troubleshooting Minimal knowledge of Apple OS Knowledge of databases, system security and troubleshooting. Hands-on experience with technical projects a plus. General understanding of business practices.
Meet Your Recruiter
Pacific Staffing
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