Salesforce Administrator II

Laserfiche is a software company dedicated to excellence and innovation that supports organizations worldwide in optimizing business processes and unlocking new possibilities. If youre passionate about digital transformation, thrive in a collaborative environment, and enjoy a culture of innovation, Laserfiche may be the right place for you. Were seeking an experienced Salesforce Administrator II. In this role, you will be responsible forSalesforce and marketing automation projects, systems administration, platform configuration, licensing management, maintenance, end-user support and working cross-departmentally to refine and improve business processes. This role plays a vital part in our Business Transformation Office (BTO), a key department within Laserfiche. BTO is dedicated to developing cutting-edge, enterprise-wide solutions that transform how we work. Location: Hybrid: Three days per week (Tuesday, Wednesday and Thursday) in-office in Long Beach, CA Remote work from home on Mondays and Fridays About the Role - Key Responsibilities Project Management (10%) Lead Salesforce-related projects from planning to execution, including requirements gathering, project scope, budget, timeline, contracts, and implementations Collaborate with stakeholders to define and document project goals, deliverables and align Salesforce solutions with business objectives Proactively identify opportunities to leverage Salesforce capabilities to drive innovation and improve business processes Salesforce Configuration and Optimization (50%) Manage and implement marketing automation platforms and Salesforce configurations, including standard/custom objects, fields, record types, page layouts, Lightning pages, validation rules and formula fields Develop and update project documentation including design documents, data flow diagrams, test plans, run books and end user documentation Create and update declarative automation (flows, processes, workflows) to streamline business processes and increase efficiency Optimize Salesforce for scalability, performance and user experience based on evolving business needs Dashboard and Reporting (20%) Create and maintain customized Salesforce reports and dashboards that provide actionable insights into the sales pipeline, customer experience, support and other areas Ensure data accuracy working with Sales Operations and alignment with OKRs for various departments Administration and Security (20%) Manage user roles, permissions, and access within Salesforce to maintain security best practices and ensure cost-effective allocation of licenses and usage Onboard new users and provide training sessions to promote effective use of Salesforce Offer ongoing support for user inquiries, troubleshooting issues and identifying areas for improvement Implement and enforce Salesforce and marketing automation platform security, profiles, permission sets and sharing settings to protect data and comply with security policies Conduct regular security audits, including monitoring user permissions and access to sensitive information Respond to data subject requests and support ongoing data privacy and security initiatives About You - Essential Qualifications Salesforce Administrator certification required, along with optional additional Salesforce certifications (e.g., Advanced Administrator, Business Analyst, Marketing Cloud, Sales Cloud, Service Cloud, CPQ Specialist, Experience Cloud) Configuration and administration experience with Sales Cloud required Experience with Service Cloud, CPQ and Revenue Cloud preferred Excellent project management, problem-solving and multi-tasking abilities Proven ability to work independently, prioritize tasks and thrive in small, dynamic team environment Strong communication and interpersonal skills to work effectively with cross-functional teams Self-starter with a focus on innovation and continuous improvement Bachelors degree in business, computer science, engineering, math, or related fields 3 - 6 years of experience as a Salesforce Administrator The salary range varies, and pay is based on several factors including but not limited to education, certifications (if applicable), candidates geographic region, job-related knowledge, skills and years of experience amongst other factors. $105,000 - $140,000 per year Perks and Benefits at a Glance Generous time off: 15 Days of Vacation ```{html} ``` - 3 Floating Holidays ```{html} ``` - 2 Paid Volunteer Days 9 Paid Holidays