PEAK Technical Staffing USA
Client Contact Solution IT Project Manager - Atlanta, GA
PEAK Technical Staffing USA, Atlanta, Georgia, United States, 30383
IT Project Manager - Atlanta, GA
This position is remote based, but the candidate must reside in the Metro-Atlanta area.
Under broad supervision, manages projects through full life cycle from project definition through implementation of project deliverables. Creates collaborative partnership with all internal and external team members to accomplish the deliverables.
State Agency: The Dept. of Early Care Learning: Childcare and Parent Services (CAPS)
The CAPS Client Contact Solution Project Manager will report to the Assistant Deputy Commissioner for Families and Eligibility. Under limited supervision, this position is responsible for project management activities that will transition the current IVR (integrated voice response) system and client contact solution to a future state solution. This project has technical, policy, and process requirements that may impact multiple programs, workstreams, and systems. This position creates project plans using appropriate project management methodologies with input from primary stakeholders, coordinate resources, communicate progress, and must meet and account for project milestones. The position duration is from start date through implementation and hypercare (anticipated through September 2025).
Job Responsibilities: Selects and uses project management methodologies backed by modern software approaches such as SAFe, SCRUM, and Agile. Manages overall coordination of project from planning through implementation. Sets and manages project plans, priorities, timelines, milestones, and deliverable schedules. Regularly monitors project progress against the plan, identifying potential risks and roadblocks and developing mitigation strategies. Proactively manages changes to project scope and requirements. Collaborates with DECAL IT, Vendor, project team members and subject matter experts to implement solutions according to agreed-upon milestones and deliverables. Leads project planning sessions with multiple stakeholders, vendors, and subject matter experts. Coordinates the activities of multi-functional, collaborative teams, as well as task dependencies and schedule. Oversees stakeholder communication of progress, blockers, next steps. Assists with test plan and issue management process development. Documents vendor progress of adhering to contract deliverables and communicate with executive leadership as needed to address deficiencies. Provides timely updates to stakeholders on project status through reports/presentations. Develop and lead the project team to the delivery of successful project outcomes. Coordinates staff and other resources as needed. Facilitates discussion and consensus among various project stakeholders Manages vendor relationship and deliverables
Agency Required Qualifications:
Bachelor's degree in a related field from an accredited college or university AND Five years of recent relevant project management experience; and the following: Relevant certification such as Project Management Institute's Project Management Professional (PMP) certification or other Knowledge and experience with Salesforce Strong understanding of software development methodologies (Agile, Waterfall, etc.) Experience with project management tools (Jira, Asana, etc.) Experience measuring staff effort related to user stories and tasks surrounding testing, development, and any other part of a typical technical strategy or implementation project Experience working with data systems and acting as a liaison between business users and technical staff. Experience project managing client contact solution projects Knowledge and experience with Salesforce knowledge and experience of integration methodologies and best practices Understanding and use of document management and version control. Experience gathering and presenting information to various levels of stakeholders. Experience managing projects with multiple project teams. Technical Competencies:
Intermediate skills in SharePoint and relational databases. Advanced skills in Excel and other Microsoft Office applications. Excellent communication skills, both oral and written. Ability to communicate complex information in a clear and concise manner. Ability to organize and evaluate data to drive decision making. Ability to collaborate and work effectively as a team member. Demonstrated ability to form and maintain collaboration among partners. Ability to develop trusting relationships and resolve conflict. Excellent leadership and team management abilities Ability to work with diverse communities and sensitivity to needs and concerns of various cultural groups. Demonstrated ability to take initiative, prioritize work, manage time, and respond effectively to rapidly changing environment. Demonstrated knowledge and skills in assessing and mitigating risks through risk planning and practice management. Benefits:
Benefits: PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future.
PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan.
Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.
Equal Opportunity Employer (EEO): PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.
Candidate Privacy To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/ and https://peaktechnical.com/ca-residents-privacy-rights/
This position is remote based, but the candidate must reside in the Metro-Atlanta area.
Under broad supervision, manages projects through full life cycle from project definition through implementation of project deliverables. Creates collaborative partnership with all internal and external team members to accomplish the deliverables.
State Agency: The Dept. of Early Care Learning: Childcare and Parent Services (CAPS)
The CAPS Client Contact Solution Project Manager will report to the Assistant Deputy Commissioner for Families and Eligibility. Under limited supervision, this position is responsible for project management activities that will transition the current IVR (integrated voice response) system and client contact solution to a future state solution. This project has technical, policy, and process requirements that may impact multiple programs, workstreams, and systems. This position creates project plans using appropriate project management methodologies with input from primary stakeholders, coordinate resources, communicate progress, and must meet and account for project milestones. The position duration is from start date through implementation and hypercare (anticipated through September 2025).
Job Responsibilities: Selects and uses project management methodologies backed by modern software approaches such as SAFe, SCRUM, and Agile. Manages overall coordination of project from planning through implementation. Sets and manages project plans, priorities, timelines, milestones, and deliverable schedules. Regularly monitors project progress against the plan, identifying potential risks and roadblocks and developing mitigation strategies. Proactively manages changes to project scope and requirements. Collaborates with DECAL IT, Vendor, project team members and subject matter experts to implement solutions according to agreed-upon milestones and deliverables. Leads project planning sessions with multiple stakeholders, vendors, and subject matter experts. Coordinates the activities of multi-functional, collaborative teams, as well as task dependencies and schedule. Oversees stakeholder communication of progress, blockers, next steps. Assists with test plan and issue management process development. Documents vendor progress of adhering to contract deliverables and communicate with executive leadership as needed to address deficiencies. Provides timely updates to stakeholders on project status through reports/presentations. Develop and lead the project team to the delivery of successful project outcomes. Coordinates staff and other resources as needed. Facilitates discussion and consensus among various project stakeholders Manages vendor relationship and deliverables
Agency Required Qualifications:
Bachelor's degree in a related field from an accredited college or university AND Five years of recent relevant project management experience; and the following: Relevant certification such as Project Management Institute's Project Management Professional (PMP) certification or other Knowledge and experience with Salesforce Strong understanding of software development methodologies (Agile, Waterfall, etc.) Experience with project management tools (Jira, Asana, etc.) Experience measuring staff effort related to user stories and tasks surrounding testing, development, and any other part of a typical technical strategy or implementation project Experience working with data systems and acting as a liaison between business users and technical staff. Experience project managing client contact solution projects Knowledge and experience with Salesforce knowledge and experience of integration methodologies and best practices Understanding and use of document management and version control. Experience gathering and presenting information to various levels of stakeholders. Experience managing projects with multiple project teams. Technical Competencies:
Intermediate skills in SharePoint and relational databases. Advanced skills in Excel and other Microsoft Office applications. Excellent communication skills, both oral and written. Ability to communicate complex information in a clear and concise manner. Ability to organize and evaluate data to drive decision making. Ability to collaborate and work effectively as a team member. Demonstrated ability to form and maintain collaboration among partners. Ability to develop trusting relationships and resolve conflict. Excellent leadership and team management abilities Ability to work with diverse communities and sensitivity to needs and concerns of various cultural groups. Demonstrated ability to take initiative, prioritize work, manage time, and respond effectively to rapidly changing environment. Demonstrated knowledge and skills in assessing and mitigating risks through risk planning and practice management. Benefits:
Benefits: PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future.
PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan.
Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.
Equal Opportunity Employer (EEO): PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.
Candidate Privacy To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/ and https://peaktechnical.com/ca-residents-privacy-rights/