Phlebotomy Manager Job at Memorial Hospital of Laramie County in Cheyenne

A Day in the Life of a Phlebotomy Manager:

The Phlebotomy Manager is a member of the Laboratory Leadership team, providing leadership and supervision to phlebotomy. This position is responsible for compliance with regulatory requirements, quality control, and patient satisfaction. Participates in employee selection, orientation/training, competency, and performance evaluations. The Phlebotomy Manager works closely with the Laboratory Director, Laboratory Medical Director, and Laboratory Leadership team.

Why Work at Cheyenne Regional?

• ANCC Magnet Hospital
• 403(b) with 4% employer match
• 21 PTO days per year (increases with tenure)
• Education Assistance Program
• Employer Sponsored Wellness Program
• Employee Assistance program
• Loan Forgiveness Eligible

Here Is What You Will Be Doing:

• Accepts responsibility for employee selection, orientation, training, competency, and performance evaluation.
• Creates Phlebotomy schedule and ensures department is staffed appropriately.
• Completes employee payroll and PTO tasks.
• Performs employee counseling and disciplinary actions as needed. Ensures occurrence reporting system follow-up and documentation.
• Writes new policies and procedures as needed; reviews and revises existing policies and procedures on annual basis; keeps staff informed of test, methodology or policy/procedure changes.
• Ensures Phlebotomy Department compliance with CAP/TJC/CLIA/OSHA/AABB and other relevant agency rules and regulations.
• Coordinates with Laboratory Information Services (LIS) team to update/troubleshoot Epic system, handheld devices, and downtime
• Accepts responsibility for investigation, follow up, and service recovery for dissatisfied or concerned patients, families, physicians, and clients.
• Participates in committees, meetings, and process improvement teams as needed.
• Provides operational leadership and has budget responsibilities.
• Performs duties of phlebotomy staff as needed for coverage.
• Works with the other Lab leaders to positively influence the Lab culture.

Desired Skills:

• Excellent customer service skills
• Excellent verbal, written, and interpersonal communication skills
• Critical thinking skills
• Ability to work independently, self-motivated, and high initiative
• Ability to multi-task and work well under pressure
• Knowledge of laboratory services, rules, and regulations
• Knowledge of laboratory and healthcare best practices
• Knowledge of common laboratory supplies
• Strong leadership and team building skills

Here Is What You Will Need:

• High school diploma (or Equivalent Certificate from an accredited program) or higher degree
• Phlebotomy certification from an accredited agency
• Five (5) or more years of phlebotomy experience
• Three (3) or more years of leadership experience

Nice to Have:

• Bachelor’s degree in a laboratory science field
• PeopleSoft or other ordering/invoicing system experience
• Epic Beaker experience

About CRMC:

Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad to treat workers injured while building the transcontinental railroad. Today, we are the largest hospital in the state of Wyoming, employing over 2,000 people, and treating over 350,000+ patients from southeastern Wyoming, western Nebraska, and northern Colorado. We pride ourselves on patient and employee experience by living our core values of Integrity, Caring, Compassion, Respect, Service, Teamwork and Excellence to I.N.S.P.I.R.E. great health.

Our team makes a difference every day by providing trusted healthcare expertise through a passionate and I.N.S.P.I.R.E.(ing) approach with a personal touch. By living our values, we aim to achieve our goal of becoming a 5-star rated hospital, providing critical support and resources to our community and the greater region we serve. If you are eager to make a difference and passionate about healthcare, we encourage you to apply today!