Bighornlaw is hiring: Director of Production in Newark

The Director of Production at Nu-Tek Roof Systems will play a critical role in driving operational efficiency and customer satisfaction. This dual-role leader will oversee the execution of roofing projects while serving as the primary client liaison, ensuring both internal and external customer needs are met with a "say yes and figure it out" attitude. Success in this role requires strong production oversight, client management, and leadership skills to foster teamwork and elevate business performance.

The ideal candidate is empathetic yet resilient, adept at listening to both clients and internal teams, making tough decisions, and rebounding from challenges. This individual will act as the voice of both the customer and the production process, collaborating cross-functionally to align departments and enhance service delivery.

Compensation:

• Salary Range: $140,000 - $160,000
• Potential bonus: $20,000, upside on the bonus (35% performance-based, 65% how the company does)
• + Benefits, future retirement, 100% insurance on the employee, 50% on the family

Responsibilities

Production Management:

Project Execution & Delivery:

• Lead the planning, scheduling, and execution of all roofing projects, ensuring timely and cost-effective completion.
• Act as the liaison between operations, field crews, and sales, aligning goals, timelines, and client expectations.
• Embrace a "say yes and figure it out" mindset, proactively solving issues while delivering high-quality results.
• Inspire and manage the production team, including site supervisors and subcontractors, to ensure safe and efficient project completion.
• Optimize resource allocation (labor, materials, equipment) to boost productivity and minimize delays.
• Foster a collaborative culture focused on mission success, safety, and shared accountability.

Process Improvement & Compliance:

• Continuously assess and enhance processes to drive efficiency, reduce costs, and improve client satisfaction.
• Ensure compliance with industry standards, safety regulations, and local building codes through regular site inspections.
• Lead initiatives for process improvement, emphasizing sustainable, long-term solutions.

Account Management & Client Relationships:

Client Relationship Management:

• Serve as the primary point of contact for key clients, keeping them informed and engaged throughout the project lifecycle.
• Build lasting relationships by understanding client needs, addressing concerns proactively, and ensuring satisfaction.
• Balance empathy with assertiveness to manage client expectations while delivering results.

Client Satisfaction & Growth:

• Monitor and enhance client satisfaction through regular feedback and timely issue resolution.
• Identify upselling and cross-selling opportunities based on client needs, contributing to revenue growth.
• Leverage a results-driven mindset to expand client relationships and increase company revenue through exceptional service.

Problem Resolution & Feedback:

• Act as the "voice of the customer" within the organization, ensuring prompt and effective resolution of client concerns.
• Analyze customer feedback to identify trends and areas for improvement, collaborating with the production team to implement necessary changes.
• Take ownership of challenging client situations, demonstrating resilience and a solutions-oriented approach.

Internal Communication & Alignment:

• Facilitate effective communication between departments (sales, production, service) to meet client needs and ensure smooth project execution.
• Promote collaboration toward shared goals, reducing friction and improving efficiency.
• Show empathy for team challenges while maintaining a focus on results.

Leadership in Problem-Solving:

• Lead conflict resolution efforts both internally and with clients, using emotional intelligence to de-escalate tensions and achieve positive outcomes.
• Exhibit resilience in overcoming setbacks, maintaining focus on solutions to keep momentum.

Operational Strategy:

• Collaborate with the COO to develop and execute long-term strategies for production and account management that align with company growth objectives.
• Identify opportunities for innovation and process improvements to enhance operational efficiency and customer satisfaction.

Leadership & Accountability:

• Mentor and develop production and account management teams, fostering continuous improvement and high performance.
• Cultivate a "safety-first" culture by ensuring compliance with safety protocols and instilling personal responsibility.

Performance Metrics & Reporting:

• Track and report on key performance indicators (KPIs), including customer satisfaction, project timelines, budget adherence, and process improvements.
• Utilize internal and client feedback to assess team performance and drive continuous enhancement.

Accountability with Empathy:

• Own both successes and setbacks, demonstrating accountability while supporting the team and clients through challenges.
• Balance resilience and accountability with empathy to nurture a culture of growth and positive reinforcement.

Qualifications

Required Qualifications:

• Experience: 5-10 years in construction or roofing project management, with a minimum of 3 years in a leadership role.
• Skills: Exceptional leadership, communication, and organizational abilities; demonstrated experience managing large teams and cross-functional projects.
• Knowledge: In-depth understanding of commercial roofing systems, project management, and client relationship management.

Key Personality Traits for Success:

• Service Orientation: A strong commitment to serving clients and internal teams, prioritizing their needs while striving for operational excellence.
• Empathy: The ability to connect with clients and team members, utilizing emotional intelligence to balance relationship management with achieving goals.
• Confidence: The assurance to make difficult decisions in high-pressure situations while valuing others' perspectives.
• Results-Driven: A focus on outcomes, consistently pursuing project completion, client satisfaction, and company growth.

KPIs for Success:

• Customer Satisfaction: Achieve a satisfaction score of 90% or higher within the first 90 days.
• Project Delivery: Successfully completed 97% of projects on time and within budget.
• Goal Achievement: Meet 90% of quarterly goals, reflecting strong internal motivation and a results-oriented mindset.
• Operational Efficiency: Enhance efficiency by 15% within the first six months through targeted process improvements.
• Employee Development: Maintain an employee turnover rate below 5%, demonstrating effective leadership.
• Revenue Growth: Contribute to a 15% increase in service or production revenue within the first 12 months.

Compensation:

$140,000 - $160,000 yearly

About Nu-Tek Roofing

NU-TEK ROOF SYSTEMS offers over 30 years of experience in commercial roof reroofing, repairs, and service.

Your roof is one of the most essential components of your building and represents one of the most significant risks, operationally and financially. At some point, every roof will need to be replaced. To determine if you need a new roof, NU-TEK can come to your location and assess if repair or replacement is the best approach.

We recommend, estimate, install, and maintain the highest quality and best-engineered roof systems.

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