IT SPECIALIST (INFOSEC/CUSTSPT)

Duties As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service. The duties and responsibilities as an IT Specialist (INFOSEC/CUSTSPT) GS-2210-14 generally include, but are not limited to the following: Providing dynamic and complex IT customer service to high level executives.Evaluating end-user requirement data and proposed customer service models sufficient to identify, evaluate and adapt new methods to enhance customer satisfaction.Strategically planning and governing the planning and delivery of hardware and software services to high level executives.Scheduling and directing staff meetings with other Senior Leaders to provide assistance, analyze problem areas, and to evaluate the effectiveness of customer service support.Requirements Conditions of EmploymentYou must be a United States Citizen or National.You must successfully pass a security/background investigation and a drug screening.Selective Service registration is required, see the "Requirements" section for full details.Additional selections may be made from this announcement, at any time, if openings occur in other offices serviced by Justice Management Division, HR Operations.Financial Disclosure: If selected, you may be required to disclose financial information in accordance with DOJ and Federal ethics guidelines.This position requires the candidate to be able to hold a security clearance at the Top Secret security level.Requires a probationary period if the requirement has not been met.This position requires the candidate to obtain a Federal Acquisition Certificate for Contracting Officers Representative (FAC-COR) and/or Federal Acquisition Certificate for Program Manager (FAC-PM) within 12 months of appointment.You must meet all eligibility requirements by the closing date of this announcement and continue to meet these requirements throughout the hiring process. Offers can be rescinded if requirements are not met. Qualifications To qualify for the position of IT SPECIALIST (INFOSEC/CUSTSPT) at (GS-2210-14), you must meet the basic qualification requirements listed below AND possess the required specialized experience specific to this series and grade. There may also be a positive education requirement for some occupations, please see the Education section for details. If there are licensing or certification requirements, please see the Required Documents section for details on how to verify you license or certificate.Basic Qualifications (2210 series):Attention to Detail - Is thorough when performing work and conscientious about attention to detail.Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. ANDSpecialized Experience: For the GS-14, you must have one year of experience at a level of difficulty and responsibility equivalent to the GS-13 in the Federal service. Specialized experience is defined as: Providing Information Technology (IT) service including service delivery, strategic planning, and financial/budget management to high level executives.Providing technical IT guidance, interpretation, and implementation oversight of applicable information security policies, processes, and practices. ANDWorking with contractors and ensuring duties do not exceed deliverables of their contracts. You MUST meet all qualification requirements by the closing date of this announcement, 12/23/2024.YOUR RESUME MUST support your responses to the online questionnaire and the qualification requirements. Failure to do so may result in an ineligible rating. See the "Required Documents" section for important notes about what information you must include in your resume! ***Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications.***Education This job does not have an education qualification requirement. Additional informationThis announcement is being advertised under a government-wide Direct-Hire Authority issued by OPM for positions in certain hard-to-fill occupational fields. Veterans Preference and other Category Rating procedures do not apply to this announcement. Applicants must simply be determined to possess the specialized experience and basic qualifications required of the position. The hiring office may interview and select any qualified candidate of their choosing from the qualified pool. See OPM, Direct Hire Authority for more information...Other Information:Reasonable Accommodation Statement: Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. The DOJ Reasonable Accommodation policy can be found here: DOJ EEO Statement/Policy:Selective Service: If you were born male, on or after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. Additional information is found at: . This is a non-bargaining unit position Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.Once the job opportunity announcement closes (at 11:59 pm ET on12/23/2024), a review of your resume and supporting documentation will be conducted, the information will be compared against your responses to the assessment questionnaire to determine your eligibility for Federal employment, and then whether you are qualified for this particular position. Per Direct-Hire Authority requirements, all qualified candidates will be referred to the hiring office for consideration. The hiring office may select any qualified candidate without regard to special eligibility considerations. Veterans' preference is not applicable.Attention to DetailInformation Technology Program ManagementInterpersonal Skills When addressing the specialized experience statement, applicants must present evidence of the experience in their resume. If the specialized experience statement is repeated, in the applicant's resume, Human Resources will deem the applicant as ineligible. Career Transition Programs (CTAP or ICTAP): These programs apply to Federal and/or DOJ employees who meet the definition of surplus or displaced from a position in the competitive service. To receive selection priority for this position, you must:Meet CTAP or ICTAP eligibility criteria;Be rated well-qualified for the position based on the competencies listed above; andSubmit the appropriate documentation to support your CTAP or ICTAP eligibility.Well-qualified defined as having knowledge, skills, abilities, and/or competencies clearly exceeding the minimum qualification requirements for the vacancy.