Medical Customer Service Specialist Job at LHH Recruitment Solutions in Melville

Job Title: Customer Service Specialist

Location: 1305 Walt Whitman Road, Suite 300, Melville, NY 11747
Schedule: Monday to Friday, 8:30 AM - 5:00 PM
Work Arrangement: Fully on-site for the first 6 months; hybrid schedule (3 days in-office, 2 days remote) thereafter

About Us:
We are a dedicated team committed to providing exceptional service in the healthcare industry. Our focus is on ensuring that patients have a seamless experience with their billing inquiries.

Position Overview:
As a Customer Service Specialist, you will be the first point of contact for patients regarding their billing questions. Your role will involve taking inbound calls, explaining billing statements, and resolving claims issues, all while providing top-notch customer service.

Key Responsibilities:

Handle inbound calls from patients concerning their bills
Answer billing-related questions and provide clear explanations of Explanation of Benefits (EOBs)
Resolve claims issues efficiently and effectively
Process payments and manage billing inquiries

Qualifications:

Previous experience in medical customer service, ideally within a call center environment (e.g., Anthem)
Experience in a medical front office setting is a plus, but high-volume call experience is essential
Familiarity with medical billing processes is required
Experience with Athena EMR is a plus, but not mandatory
Strong critical thinking skills and a problem-solving mindset

Pay Details: $18.00 to $19.00 per hour

Search managed by: Jessica Roberts

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance